Customer Service Team Leader
Customer Service Team Leader

Customer Service Team Leader

Manchester Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to ensure top-notch customer service and operational efficiency.
  • Company: Join Menzies Aviation, a global leader in aviation logistics since 1833.
  • Benefits: Enjoy a safe working environment with opportunities for growth and development.
  • Why this job: Be part of a passionate team making a real impact in the aviation industry.
  • Qualifications: Must have strong communication skills and at least 12 months in passenger service.
  • Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.

The predicted salary is between 28800 - 43200 £ per year.

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical, and computerised methods, ensuring customer service standards are achieved within agreed cost limitations and in accordance with company policies and procedures.

What You Will Be Doing

  • You must have the drive to coach and mentor staff to ensure processes and procedures are being followed as per airline Service Level Agreements and company policies, representing the company professionally at all times.
  • Ensure the integrity of the daily flying programme is maintained through effective and safe monitoring of the operation.
  • Gather and process all data and documentation necessary for the success of the operation by manual, automated, or computerised systems, including report writing.
  • Complete airline reports such as end-of-shift reports, delay reports, and sales reports, including TEBs, daily and in a timely manner for all airlines.
  • Ensure all staff are fully updated and informed of operational issues, company updates, and station notices. Deliver daily team briefings.
  • Perform daily SMART compliance inspections to ensure staff follow procedures and Service Level Agreement targets are met.

For more detailed accountabilities, please see the attached job description.

Safety, Security, Wellbeing and Compliance:
You will have a responsibility to take reasonable care of your health, safety, and wellbeing, and that of others, in accordance with provided information, training, and workplace rules. The company is committed to providing a safe working environment. Regular testing is carried out to enforce our Substance Misuse Policy, given the potential risks associated with alcohol and drugs.

See the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

  • Good verbal communication skills
  • A full 5-year history of work, unemployment, or education
  • Full and valid UK Driving Licence
  • Criminal Record Check and Airside Security Clearance
  • At least 12 months of passenger service experience

Diversity
Menzies Aviation is an equal opportunity employer. We encourage applications from all qualified individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We aim to create an inclusive environment where diverse perspectives are valued.

Please note that our recruitment process may include various tools to assess your skills and experience, and we consider how candidates align with our values, which you can learn more about on our website.

Application Instructions
If this role meets your criteria, please click \”Apply Now\” to submit your application. #J-18808-Ljbffr

Customer Service Team Leader employer: Menzies Aviation

At Menzies Aviation, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are empowered to grow and excel. As a Customer Service Team Leader, you will benefit from comprehensive training, mentorship opportunities, and a commitment to safety and wellbeing, all while being part of a global team that values passion and pride in delivering exceptional service. Join us at our vibrant airport locations, where your contributions directly impact the success of our operations and the satisfaction of our customers.
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Contact Detail:

Menzies Aviation Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Team Leader

✨Tip Number 1

Familiarise yourself with the airline industry and Menzies Aviation's specific operations. Understanding their service level agreements and customer service standards will help you demonstrate your knowledge during interviews.

✨Tip Number 2

Prepare to discuss your experience in coaching and mentoring staff. Think of specific examples where you've successfully led a team or improved processes, as this is crucial for the Customer Service Team Leader role.

✨Tip Number 3

Showcase your communication skills by engaging with current employees on platforms like LinkedIn. This can provide insights into the company culture and expectations, which you can reference in your discussions.

✨Tip Number 4

Be ready to demonstrate your ability to handle operational challenges. Prepare scenarios where you've effectively managed issues or delays, as this will highlight your problem-solving skills relevant to the role.

We think you need these skills to ace Customer Service Team Leader

Leadership Skills
Coaching and Mentoring
Effective Communication
Operational Management
Data Processing and Reporting
Attention to Detail
Customer Service Excellence
Problem-Solving Skills
Compliance Knowledge
Team Briefing and Engagement
Time Management
Safety Awareness
Adaptability
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Service Team Leader.

Highlight Relevant Experience: Emphasise your passenger service experience and any leadership roles you've held. Provide specific examples of how you've coached or mentored staff, as this is a key aspect of the position.

Showcase Communication Skills: Since good verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.

Follow Application Instructions: Make sure to follow the application instructions carefully. Click 'Apply Now' on the StudySmarter website and ensure all required documents are submitted, including your CV and any additional information requested.

How to prepare for a job interview at Menzies Aviation

✨Showcase Your Leadership Skills

As a Customer Service Team Leader, it's crucial to demonstrate your ability to coach and mentor staff. Prepare examples of how you've successfully led teams in the past, focusing on your approach to ensuring compliance with procedures and enhancing team performance.

✨Understand the Company Values

Familiarise yourself with the company's values and mission. During the interview, express how your personal values align with theirs, particularly regarding safety, security, and customer service excellence. This shows that you are not just looking for a job, but a place where you can contribute meaningfully.

✨Prepare for Operational Scenarios

Be ready to discuss how you would handle specific operational challenges. Think about scenarios related to maintaining the integrity of the daily flying programme or managing delays. This will demonstrate your problem-solving skills and your understanding of the role's responsibilities.

✨Ask Insightful Questions

Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in this role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.

Customer Service Team Leader
Menzies Aviation
M
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