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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer service and operational efficiency.
- Company: Join Menzies Aviation, a global leader in aviation logistics since 1833.
- Benefits: Enjoy a safe working environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact in the aviation industry.
- Qualifications: Must have strong communication skills and at least 12 months in passenger service.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
Reporting to the FOH Duty Manager, responsibilities will include delivering world class service to our airline customers. This role will require the individual to carry out any FOH duties as documented in our Customer Service Agent Job Description as & when required, whilst also ensuring you have clear oversight & accountability of all FOH focused areas & staff of a predefined area of the FOH operation.
What you will be doing
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Customer Service Team Leader employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the airline industry and Menzies Aviation's specific operations. Understanding their service level agreements and customer service standards will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Prepare to discuss your experience in coaching and mentoring staff. Think of specific examples where you've successfully led a team or improved processes, as this is crucial for the Customer Service Team Leader role.
✨Tip Number 3
Showcase your communication skills by engaging with current employees on platforms like LinkedIn. This can provide insights into the company culture and expectations, which you can reference in your discussions.
✨Tip Number 4
Be ready to demonstrate your ability to handle operational challenges. Prepare scenarios where you've effectively managed issues or delays, as this will highlight your problem-solving skills relevant to the role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Service Team Leader.
Highlight Relevant Experience: Emphasise your passenger service experience and any leadership roles you've held. Provide specific examples of how you've coached or mentored staff, as this is a key aspect of the position.
Showcase Communication Skills: Since good verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Follow Application Instructions: Make sure to follow the application instructions carefully. Click 'Apply Now' on the StudySmarter website and ensure all required documents are submitted, including your CV and any additional information requested.
How to prepare for a job interview at Menzies Aviation
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your ability to coach and mentor staff. Prepare examples of how you've successfully led teams in the past, focusing on your approach to ensuring compliance with procedures and enhancing team performance.
✨Understand the Company Values
Familiarise yourself with the company's values and mission. During the interview, express how your personal values align with theirs, particularly regarding safety, security, and customer service excellence. This shows that you are not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle specific operational challenges. Think about scenarios related to maintaining the integrity of the daily flying programme or managing delays. This will demonstrate your problem-solving skills and your understanding of the role's responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in this role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
