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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure safety compliance in a dynamic aviation environment.
- Company: Join Menzies Aviation, a global leader in aviation logistics since 1833, with a passion for people.
- Benefits: Enjoy flexible part-time hours, a supportive team culture, and opportunities for growth.
- Why this job: Be part of a diverse team making a real impact in the aviation industry while developing your skills.
- Qualifications: Good communication skills, a valid passport, and a clean background check are essential.
- Other info: We value diversity and encourage applications from all backgrounds to create an inclusive workplace.
Join to apply for the Customer Service Agent T3 – PT role at Menzies Aviation
Overview
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times.
What You Will Be Doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure Safety and Security is never compromised.
- Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
- You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For
- Good verbal communication.
- A full 5-year work/unemployment/education history.
- Valid Passport
- Proof of National Insurance
- Criminal Record Check and Airside Security Clearance
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Airlines and Aviation
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Customer Service Agent T3 - PT employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent T3 - PT
✨Tip Number 1
Familiarise yourself with Menzies Aviation's values and mission. Understanding their commitment to safety, customer service, and diversity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your verbal communication skills. Since the role requires good communication, practice articulating your thoughts clearly and confidently, perhaps through mock interviews or conversations with friends.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service. Think of specific examples where you provided exceptional service or handled difficult situations, as these will be valuable during the interview process.
✨Tip Number 4
Ensure you have all necessary documentation ready, such as your passport and proof of National Insurance. Being organised and having these documents at hand can demonstrate your readiness and professionalism.
We think you need these skills to ace Customer Service Agent T3 - PT
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent T3 - PT role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have, especially in the aviation or logistics sectors. Use specific examples to demonstrate your ability to provide exceptional customer service and adhere to safety protocols.
Showcase Communication Skills: Since good verbal communication is essential for this role, make sure to illustrate your communication skills in your application. You could mention experiences where you effectively resolved customer issues or worked as part of a team.
Prepare Required Documents: Ensure you have all necessary documents ready for submission, including your CV, proof of National Insurance, and any required background checks. Double-check that your passport is valid and that you can provide a complete work/unemployment/education history.
How to prepare for a job interview at Menzies Aviation
✨Showcase Your Communication Skills
As a Customer Service Agent, good verbal communication is key. Practice clear and concise responses to common interview questions, and be prepared to demonstrate your ability to handle customer queries effectively.
✨Understand the Company Values
Familiarise yourself with Menzies Aviation's core values of People, Passion, and Pride. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in previous roles.
✨Prepare for Safety and Compliance Questions
Given the emphasis on safety and compliance in the role, review relevant regulations and company policies. Be prepared to discuss how you would ensure safety and security in your daily tasks.
✨Bring Relevant Documentation
Ensure you have all necessary documentation ready for the interview, including your passport, proof of National Insurance, and any other required checks. This shows your preparedness and attention to detail, which are crucial for the role.
