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For Companies At a Glance
- Tasks: Join us as a Customer Service Agent, ensuring a smooth pre-flight experience for passengers.
- Company: Menzies Aviation has been a key player in global aviation logistics since 1833.
- Benefits: Enjoy a safe working environment, diverse culture, and opportunities for growth.
- Why this job: Be the face of our brand, making travel easier and more enjoyable for customers.
- Qualifications: Must have the right to work in the UK and good communication skills.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.
But at the heart of our business are our people.
Role Purpose
With a firm commitment to exceptional customer service and high performance standards, as a Customer Service Agent, you will be joining our team as a customer-facing ambassador for our global aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers, processing their luggage, and managing other travel-related items.
What You Will Be Doing
- Provide exceptional customer service according to Menzies and airline-specific standards to ensure customer satisfaction at every step of their journey.
- Ensure safety and security are never compromised.
- Check customers\’ travel documentation along with relevant identification to ensure compliance with governing bodies.
- Process customers using automated DCS or manual systems, ensuring full compliance with regulatory, company, and airline requirements.
- Perform general lounge functions, including welcoming guests and handling passenger queries or upgrades.
For more detailed accountabilities, please refer to the attached job description.
Safety, Security, Wellbeing, and Compliance
You will have a responsibility to take reasonable care of your health, safety, and wellbeing, as well as that of others, in accordance with provided information, training, and workplace policies. The company is committed to providing a safe working environment and enforces a Substance Misuse Policy through regular testing.
Please see the attached job description for further details.
What We Are Looking For
- Proof of Right To Work in the UK
- Criminal Record Check and Airside Security Clearance
- A full 5-year work, unemployment, or education history
- Good verbal communication skills
- Aptitude for working with various information technology systems
Diversity
Menzies Aviation is an equal opportunity employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. We aim to create an inclusive environment where diverse perspectives and experiences are valued and everyone can reach their full potential.
Please note that our recruitment process may involve various assessment tools to evaluate your skills and experience. If you require reasonable adjustments, please contact our recruiter. We also consider how candidates align with our values, which can be explored further on our website.
Application Instructions
If this role meets your expectations, please click \’Apply Now\’ to submit your application. #J-18808-Ljbffr
Customer Service Agent employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the aviation industry and customer service standards. Understanding the specific requirements and expectations of Menzies Aviation will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your verbal communication skills. As a Customer Service Agent, you'll need to interact with passengers regularly, so being articulate and friendly is key. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research common customer queries and complaints in the aviation sector. Being prepared with solutions or ways to handle difficult situations can set you apart from other candidates during the interview process.
✨Tip Number 4
Showcase your adaptability and tech-savviness. Since the role involves using various information technology systems, be ready to discuss any relevant experience you have with similar systems or how you quickly learn new technologies.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Agent. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Use specific examples to illustrate your skills in handling customer queries and ensuring satisfaction.
Showcase Communication Skills: Since good verbal communication is essential for this role, make sure to highlight your communication skills in your application. You could mention any relevant training or experiences that showcase your ability to interact effectively with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Menzies Aviation
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their commitment to exceptional customer service will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to demonstrate how you've effectively handled customer queries in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your previous experiences where you successfully resolved issues or improved customer satisfaction.
✨Emphasise Safety and Compliance
Given the role's focus on safety and security, be ready to discuss how you prioritise these aspects in your work. Familiarise yourself with relevant regulations and express your commitment to maintaining high standards.
