Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure compliance with airline standards.
- Company: Join a leading partner in the global aviation industry since 1833.
- Benefits: Flexible working environment, career growth, and a commitment to safety.
- Why this job: Be part of a dynamic team that values people and passion.
- Qualifications: Strong attention to detail, ability to work under pressure, and team player.
- Other info: Inclusive workplace that celebrates diversity and encourages personal growth.
The predicted salary is between 28800 - 43200 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
This role delivers high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance with company policies and procedures at all times.
What You Will Be Doing
- Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies.
- Process Customers and baggage using automated or manual systems, following airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
- Board customers onto flights whilst complying to safety and security procedures.
- Marshall customers onto and off aircraft in a safe, secure and efficient manner.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment.
- Must be flexible to adapt to changing demands/circumstances.
- Team player with strong interpersonal skills.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Customer Operations Agent employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Agent
✨Tip Number 1
Get to know the company! Research Menzies Aviation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and adaptable! The aviation industry can be unpredictable, so highlight your ability to handle changing circumstances. Share examples of how you've successfully navigated challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Menzies Aviation.
We think you need these skills to ace Customer Operations Agent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, just like we do at StudySmarter!
Be Detail-Oriented: Since this role requires meticulous attention to detail, give examples of how you've successfully managed tasks that needed precision. We love candidates who can spot the little things that matter!
Demonstrate Flexibility: The aviation industry can be unpredictable, so share instances where you've adapted to changing circumstances. Show us that you can keep calm under pressure, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Menzies Aviation
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and safety, as these are crucial for a Customer Operations Agent role. This knowledge will help you align your answers with what they’re looking for.
✨Showcase Your Attention to Detail
Since this role requires meticulous attention to detail, prepare examples from your past experiences where you demonstrated this skill. Whether it’s checking travel documentation or processing baggage, be ready to discuss how you ensure accuracy in your work.
✨Demonstrate Your Team Spirit
Being a team player is essential in this role. Think of instances where you collaborated effectively with others, especially in high-pressure situations. Highlighting your interpersonal skills will show that you can contribute positively to the team dynamic.
✨Prepare for Safety and Compliance Questions
Given the emphasis on health, safety, and compliance, be prepared to answer questions related to these areas. Familiarise yourself with relevant policies and think about how you would handle safety concerns in the workplace. This will demonstrate your commitment to maintaining a safe environment.
