At a Glance
- Tasks: Lead and train a team of Cargo Agents in a dynamic aviation environment.
- Company: Join Menzies Aviation, a global leader in logistics since 1833.
- Benefits: Competitive pay, flexible shifts, and a commitment to safety and wellbeing.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make an impact in the aviation industry while developing your leadership skills.
- Qualifications: Must be 18+, have a valid driver's license, and customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
- Job Details
- Description
- Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation Lead Cargo Agent, you will be under limited supervision providing day to day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor.
This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures
- What you will be doing
- Assigns employees to work specific jobs at front counter or airline account.
- Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
- Trains employees on specifics or assigns employees to work with an experienced representative.
- Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
- Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
- Adheres to Menzies uniform guidelines and code of conduct.
- Inventory of freight to insure proper accounting of cargo.
- Must follow all Security procedures as required.
- Other duties as assigned.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Must be 18 years of age or older
- Possess and maintain valid US driver's license
- Must be able to pass all pre-employment testing to include drug testing and a physical
- Ability to proficiently read, write and speak English
- Must be comfortable lifting 35lbs repetitively
- Must be able to obtain and maintain all required Airports and Custom badges/seals
- Must be available and flexible to work variable shifts including weekends and holidays
- One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
- Certification in dangerous good awareness/acceptance
- Previous customer service experience in a lead role preferred
- Proficient in Microsoft products
- Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
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Cargo Agent Lead employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a culture of safety, inclusivity, and professional growth. As an Aircraft De-icing Supervisor at London Heathrow Airport, you will lead a dedicated team in a dynamic environment, with access to comprehensive training and development opportunities that empower you to excel in your role. Join us and be part of a global leader in aviation services, where your contributions are valued and your career can soar.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Agent Lead
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Menzies Aviation.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Menzies Aviation. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Cargo Agent Lead
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Menzies Aviation, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Menzies Aviation and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Menzies Aviation. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Menzies Aviation
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Menzies Aviation.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Menzies Aviation.
