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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth operations at Shop 146.
- Company: Join URBN, a vibrant brand focused on food, community, and inclusivity.
- Benefits: Enjoy flexible hours, gym access, discounts, and a day off for charity work.
- Why this job: Be part of a fun, supportive culture while making a real impact on customer experiences.
- Qualifications: Experience in barista and line management is essential; a positive, multitasking attitude is a must.
- Other info: Bring your dog to work and enjoy a wellness-focused environment!
The predicted salary is between 36000 - 60000 £ per year.
The General Manager will oversee all FOH operations at Shop 146. Responsible for directly managing the team of 2 chefs + 1 barista. Serving all products with friendly and individualised attention towards each customer. Uphold and improve upon all service standards of URBN Food & Beverage. Communicate, analyse and act upon monthly turnover reports.
What You'll Be Doing
- Maintain the highest level of customer service through a positive attitude and professional behaviour.
- Ensure the team exhibits in-depth product knowledge and understanding of menu items, POS operation, cleanliness standards and general customer queries.
- Ensure the team maintains clean service areas.
- Understand and utilise feedback from colleagues to turn every visit to Shop 146 into an experience.
- Plan and execute events for brand and functions within the parameters set.
- Partner with the chef team in all core functions, including ordering, pricing and selling of goods, food production and prep as well as presentation and Health and Safety compliance.
- Observe preparation and inventory of food and beverage items to minimise waste. Observe size of portions and preparation quantities to minimize food waste.
- Schedule food deliveries while keeping register of the quality of goods delivered and communicate directly with vendors.
- Maintain a professional yet brand appropriate image.
- Organise and monitor staff schedules and ensure proper feedback on attendance levels is given.
- Carry out seasonal appraisals as directed by HR.
What You'll Need
- Barista & Line Management experience required.
- Can-do attitude with ability to multi-task in a busy environment.
- Ensuring opening and closing procedures are adhered to.
- Preparing food and adhering to outstanding food hygiene standards.
- Ensuring correct preparation and layout of the FOH area.
- Complying with food and hygiene procedures and health and safety regulations.
The Perks
- Work-life balance: Flexible start and finish times, Bring your dog to work.
- Wellbeing: Employees Assistance program to support with mental, physical and financial health, Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships, Private Medical Insurance.
- Employee Discount: Up to 40% off at all URBN Brands.
- Community: One paid day to either volunteer or fundraise for a charity of your choice.
- Travel: Cycle to work scheme, season ticket loan.
- Continued Development: We offer structured support within the business alongside continued learning and development.
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
URBN Canteen Manager, Shop 146 employer: Menus and Venues
Contact Detail:
Menus and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land URBN Canteen Manager, Shop 146
✨Tip Number 1
Familiarise yourself with URBN's brand values and customer service standards. Understanding their approach to customer experience will help you align your management style with their expectations during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams, especially in fast-paced environments. Highlight specific examples where you successfully improved service standards or team performance, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your knowledge of food hygiene and health and safety regulations. Being able to articulate how you ensure compliance in a busy setting will be crucial, as it directly relates to the responsibilities of the Canteen Manager.
✨Tip Number 4
Think about how you would handle feedback from both customers and staff. Be ready to share strategies you've used in the past to turn feedback into actionable improvements, as this aligns with the role's focus on enhancing the customer experience.
We think you need these skills to ace URBN Canteen Manager, Shop 146
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in barista and line management roles. Emphasise your ability to maintain high customer service standards and any previous experience managing a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams and improved service standards in past positions.
Showcase Your Knowledge: Demonstrate your understanding of food hygiene standards and health and safety regulations in your application. This will show that you are well-prepared for the responsibilities of the Canteen Manager role.
Highlight Your Event Planning Skills: If you have experience planning events or functions, be sure to include this in your application. URBN values candidates who can execute events within set parameters, so showcasing this skill will strengthen your application.
How to prepare for a job interview at Menus and Venues
✨Showcase Your Leadership Skills
As a Canteen Manager, you'll be overseeing a small team. Highlight your previous experience in managing staff, especially in a fast-paced environment. Share specific examples of how you've motivated your team and improved service standards.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be prepared to discuss how you ensure a positive customer experience. Think of instances where you've gone above and beyond for customers and how you handle feedback.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any unique offerings at Shop 146. During the interview, show your understanding of food preparation, hygiene standards, and how you would train your team on these aspects.
✨Prepare for Operational Questions
Expect questions about managing inventory, scheduling, and maintaining cleanliness. Be ready to discuss how you would minimise waste and ensure compliance with health and safety regulations, as these are crucial for the role.
