At a Glance
- Tasks: Lead operations to ensure a seamless mentoring experience for students and professionals.
- Company: Join mentorhero, a dynamic startup revolutionising career mentoring.
- Benefits: Competitive salary, hybrid work model, and growth opportunities in a fast-paced environment.
- Other info: Exciting chance to grow with the company as we expand our team.
- Why this job: Be the first hire and shape the future of mentoring while making a real impact.
- Qualifications: 3-5 years in operations, ideally in a startup, with strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
About mentorhero
mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale. We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.
This is a hands on operational role, not a desk based strategy job. You will be our first full time hire, joining a true startup environment where there is no team, no back office and no one else to catch what you miss. As with any early stage business, you will be expected to wear many hats and pick up whatever the day needs. If you want to build a function from scratch and own it completely, this is for you.
The Role
As our first full time hire, you will be the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session. You will also take on partnership check in calls with our corporate partners, keeping them updated on how the programme is running.
This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change. Accuracy and follow through matter enormously here. Nothing should fall through the cracks.
We are aiming to grow the team to around 20 people over the next 12 months. As our first operational hire, you are in a strong position to grow with the business and take on leadership of the operations team as it builds out.
What you will be doing
- Speaking directly with mentees to understand their goals and challenges
- Matching mentees with the right mentor based on need, availability and fit
- Creating clear briefings for both mentor and mentee ahead of every session
- Booking sessions into calendars and managing reschedules
- Communicating with mentors and mentees by email throughout the relationship
- Keeping accurate records of every match, including mentor availability and any issues that arise
- Taking partnership check in calls with corporate partners, sharing updates on programme progress
What this role does not include: commercial negotiations, pricing or contract terms with corporate partners. Those sit with the founding team. The check in calls are about relationship and delivery, not commercial decisions.
The type of person we're looking for
This role suits someone who genuinely thrives in a startup environment, not just tolerates one. You should be:
- A self starter who doesn't wait to be told what to do next
- Comfortable with ambiguity and happy to figure things out as you go, rather than needing a fully defined process before you act
- Energised by a fast paced environment, where priorities can shift day to day
- Resilient and unfazed when things don't go to plan, with the ability to problem solve on the fly
- Resourceful, finding ways to get things done even without a big team or budget behind you
- Genuinely excited by the mission of helping people get unstuck in their careers, not just looking for any operations role
What we are looking for
- 3 to 5 years experience in operations, customer success, client success or account management
- At least 2 years of that in a startup environment
- A genuine hands on doer who is comfortable wearing many hats and rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
- Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
- Confident speaking with senior stakeholders, as well as managing the day to day detail
- Highly organised, with a low tolerance for dropped detail or missed follow ups
- Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
- Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change
The Package
£60,000 to £80,000 base salary, depending on experience
Operations Manager in London employer: Mentorhero
At Mentorhero, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As the first full-time Operations Manager in our London-based startup, you will have the unique opportunity to shape our operational processes while enjoying a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on personal growth, you'll be empowered to take ownership of your role and contribute directly to our mission of helping individuals advance their careers through meaningful mentoring relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Mentorhero.
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When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Mentorhero.
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We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Mentorhero.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Mentorhero. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Mentorhero
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Mentorhero, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Mentorhero, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Mentorhero could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Mentorhero as they’re likely seeking a candidate who can enhance their workplace culture.
