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For Companies At a Glance
- Tasks: Provide top-notch phone support and resolve customer queries efficiently.
- Company: Join Mentor Business Systems, a leader in service management software for the security industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a company pension scheme.
- Why this job: Be part of a supportive team that values excellence and offers growth opportunities.
- Qualifications: Ideal candidates have customer service experience and strong IT skills.
- Other info: We welcome applications from various customer support roles within commuting distance of Huddersfield.
The predicted salary is between 21600 - 37800 £ per year.
Mentor Business Systems now has an opportunity for a Technical Support Officer to join our growing business in Huddersfield. The main goal of this role is to deliver exceptional support services to our customers, in order to maintain Mentor’s market position as the leading provider of service management software solutions within the security industry.
Job Description
- Provide front-line telephone support ensuring customers receive timely, professional and efficient service.
- Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned.
- Ensure all support related documentation and processes are maintained promptly and accurately.
- You will work 37.5 contractual hours per week from 8.30 – 5.00.
Qualifications
- Have a background in phone-based customer service.
- Be IT savvy with the ability to learn new systems and software quickly.
- Have excellent interpersonal and communication skills.
- Be a team player with excellent problem-solving skills.
Additional Information
- Salary up to £27,000.
- 25 days holidays plus bank holidays, plus option to purchase additional leave.
- Company pension scheme.
- Employee scholarship scheme.
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources.
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Huddersfield, Brackenhall, Cowcliffe, Clifton, Mirfield, Elland, Brighouse, Dewsbury, Cleckheaton, Batley or Halifax.
Technical Support Officer employer: Mentor Business Systems
Contact Detail:
Mentor Business Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the service management software solutions used in the security industry. Understanding the common issues and queries customers face will help you provide better support and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your phone-based customer service skills. Since this role involves front-line support, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Mentor Business Systems on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare specific examples of how you've successfully resolved customer issues in the past. Being able to share these experiences will showcase your problem-solving skills and your ability to work under pressure, which are crucial for this role.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Technical Support Officer position. Tailor your application to highlight relevant experience in customer service and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved phone-based customer service or technical support. Use specific examples to demonstrate your problem-solving skills and ability to learn new systems quickly.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, make sure to illustrate these in your application. Consider including examples of how you've effectively communicated with customers or resolved issues in past positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is important in a technical support role.
How to prepare for a job interview at Mentor Business Systems
✨Showcase Your Customer Service Skills
Since the role focuses on providing exceptional support, be ready to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Demonstrate Your Technical Savvy
Prepare to discuss your experience with various software systems and your ability to learn new technologies quickly. You might want to mention any relevant technical skills or certifications that could set you apart from other candidates.
✨Emphasise Teamwork and Problem-Solving
The job requires a team player who can solve problems effectively. Be prepared to talk about instances where you've collaborated with others to resolve issues or improve processes, showcasing your interpersonal skills.
✨Research Mentor Business Systems
Familiarise yourself with Mentor's products and their reputation in the security industry. Understanding their market position and values will help you tailor your responses and demonstrate your genuine interest in the company.
