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- Tasks: Provide top-notch phone support and ensure customer satisfaction.
- Company: Join Mentor Business Systems, a leader in service management software for the security industry.
- Benefits: Enjoy a salary up to £27,000, 25 days holiday, and a company pension scheme.
- Why this job: Be part of a supportive team that values excellence and offers growth opportunities.
- Qualifications: Must have customer service experience, be IT savvy, and possess strong communication skills.
- Other info: We welcome applications from various support roles within commuting distance of Huddersfield.
The predicted salary is between 21600 - 37800 £ per year.
Mentor Business Systems now has an opportunity for a Technical Support Officer to join our growing business in Huddersfield. The main goal of this role is to deliver exceptional support services to our customers, in order to maintain Mentor’s market position as the leading provider of service management software solutions within the security industry.
Job Description
- Provide front-line telephone support ensuring customers receive timely, professional and efficient service.
- Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned.
- Ensure all support related documentation and processes are maintained promptly and accurately.
- You will work 37.5 contractual hours per week from 8.30 – 5.00.
Qualifications
- Have a background in phone-based customer service.
- Be IT savvy with the ability to learn new systems and software quickly.
- Have excellent interpersonal and communication skills.
- Be a team player with excellent problem-solving skills.
Additional Information
- Salary up to £27,000.
- 25 days holidays plus bank holidays, plus option to purchase additional leave.
- Company pension scheme.
- Employee scholarship scheme.
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources.
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Huddersfield, Brackenhall, Cowcliffe, Clifton, Mirfield, Elland, Brighouse, Dewsbury, Cleckheaton, Batley or Halifax.
Technical Support Officer employer: Mentor Business Systems
Contact Detail:
Mentor Business Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the service management software solutions that Mentor Business Systems offers. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your phone-based customer service skills. Since this role involves providing front-line support, practice active listening and clear communication to ensure you can handle customer inquiries professionally and efficiently.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved technical issues in previous roles. This will highlight your capability to think on your feet and provide effective solutions under pressure.
✨Tip Number 4
Network with current or former employees of Mentor Business Systems if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Technical Support Officer position. Tailor your application to highlight relevant experience in phone-based customer service and IT skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, technical support, and problem-solving. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experience align with the requirements of the Technical Support Officer position, particularly your communication skills and ability to learn new systems quickly.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Mentor Business Systems
✨Showcase Your Customer Service Skills
Since the role focuses on providing exceptional support services, be prepared to discuss your previous experiences in phone-based customer service. Highlight specific examples where you resolved customer issues effectively and maintained a professional demeanor.
✨Demonstrate Your IT Savviness
The company is looking for someone who can quickly learn new systems and software. Be ready to talk about your technical skills and any relevant software you've used in the past. If possible, mention how you adapted to new technologies in previous roles.
✨Emphasise Problem-Solving Abilities
As a Technical Support Officer, you'll need strong problem-solving skills. Prepare to share instances where you successfully identified and resolved technical issues. This will show your potential employer that you can handle challenges effectively.
✨Prepare Questions About the Company
Research Mentor Business Systems and their service management software solutions. Prepare thoughtful questions that demonstrate your interest in the company and its products. This shows that you're not just looking for any job, but are genuinely interested in contributing to their success.
