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For Companies At a Glance
- Tasks: Join a dynamic team to optimise and support a global ServiceNow platform.
- Company: Work with a leading accounting firm driving digital transformation.
- Benefits: Enjoy remote work flexibility and competitive salary plus benefits.
- Why this job: Be a key player in tech innovation while collaborating across Europe.
- Qualifications: 3+ years in ServiceNow, ITIL v4 Foundation, and relevant certifications required.
- Other info: Occasional travel for team workshops and collaboration is expected.
ServiceNow Technical Specialist
Permanent | Remote (EU-based) | €75,000 - €90,000 + Benefits
We are partnering with a globally recognised accounting firm undergoing a major digital transformation to recruit a ServiceNow Technical Specialist. This is a fantastic opportunity to play a key technical role in the delivery and optimisation of a global ServiceNow platform.
Location & Working Style
This is a remote-first role, open to candidates based in the EU. Occasional travel to European office locations will be required for team collaboration and project workshops.
The Role
You will join a centralised Technology & Digital team that supports a global user base. Reporting to the ServiceNow Product Manager, you will act as a subject matter expert overseeing platform performance, integration, security, and design. You will also liaise with internal stakeholders and external partners to ensure best practices in configuration, adoption, and continuous improvement.
What You Will Be Doing
- Provide hands-on technical support and guidance for the ServiceNow platform
- Validate technical designs and integrations with other systems
- Lead troubleshooting, root cause analysis, and incident resolution
- Maintain platform documentation, architecture standards, and user access
- Drive platform enhancements and recommend upgrades or new features
- Ensure alignment with ITSM, ITIL, and compliance frameworks
What We Are Looking For
- 3+ years' experience administering and implementing ServiceNow
- Strong knowledge of ServiceNow modules including ITSM, CMDB, Service Portal & Performance Analytics
- Experience with API integrations (REST/SOAP)
- ITIL v4 Foundation (or higher)
- ServiceNow Certified Application Developer certification
- One or more ServiceNow Implementation Specialist certification
- Experience supporting a global environment is a plus
Please apply with an up to date CV if this role matches your skillset and is of interest.
ServiceNow Technical Consultant employer: Mentmore22
Contact Detail:
Mentmore22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow. Being well-versed in the platform's capabilities will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Engaging with others who work in similar roles can provide valuable insights and potentially lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare for technical interviews by practising common ServiceNow scenarios and troubleshooting exercises. This hands-on preparation will help you showcase your problem-solving skills effectively during the interview process.
✨Tip Number 4
Research the company’s digital transformation initiatives and be ready to discuss how your experience aligns with their goals. Showing that you understand their vision and can contribute to it will set you apart from other candidates.
We think you need these skills to ace ServiceNow Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, especially your knowledge of ITSM, CMDB, and API integrations. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your 3+ years of experience with ServiceNow and how you can contribute to their digital transformation efforts.
Highlight Relevant Certifications: Clearly list your ServiceNow Certified Application Developer certification and any Implementation Specialist certifications in your application. This will help you stand out as a qualified candidate.
Showcase Problem-Solving Skills: In your application, provide examples of how you've led troubleshooting and incident resolution in previous roles. This will demonstrate your ability to handle challenges effectively.
How to prepare for a job interview at Mentmore22
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow. Highlight specific modules you've worked with, such as ITSM or CMDB, and be ready to explain how you've implemented solutions or resolved issues in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and incident resolution, think of examples where you've successfully identified and solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ITIL Frameworks
As the position requires knowledge of ITIL and compliance frameworks, brush up on these concepts. Be ready to discuss how you've applied ITIL principles in your previous work and how they can benefit the ServiceNow platform.
✨Prepare for Integration Discussions
Given the emphasis on API integrations, review your experience with REST and SOAP. Be ready to explain how you've managed integrations with other systems and any challenges you faced during those processes.
