Business Development Manager in Telford

Business Development Manager

Hybrid, with 2 fixed mandatory office days at RTITB Head Office in Telford. Regular travel to customer premises across the UK and Ireland is required.

Description of organisation

RTITB is a leader in training solutions for transport, warehousing, and logistics operations. We develop industry-compliant training materials used by our 600+ members/partners to deliver courses that award over 100,000 certificates each year. Our innovative Safety Chain methodology and commitment to collaboration and technology ensure a compliant workforce.

We are confident, we are committed, and we challenge tradition, continuously innovating to save lives.

Overview of the role

You will play a key role in growing RTITB’s business by winning new customers and selling additional services to existing customers. This is a hands-on sales role: you will develop your own opportunities, understand customer needs and manage the sales process through to agreement and handover.

Reporting to the Head of Strategic Partnerships, you will turn commercial priorities into focused sales activity. You will build relationships with decision-makers, explain the value of RTITB’s services and develop proposals that are commercially sound and practical to deliver. You will also line manage members of the commercial team setting clear expectations, supporting performance and development, and ensuring consistent, high-quality delivery.

You will work closely with all departments within the business, including Customer Success to ensure a smooth customer experience.

You will work 37.5 hours per week, Monday to Friday, on a flexible basis to meet business needs. While this is a hybrid working position, with the option to work at home up to 3 days per week, there will be 2 mandatory office days (Tuesday and Wednesday) fixed for the business. The role includes travel to customer premises across the UK and Ireland, with occasional overnight stays where required. Frequency will depend on customer and business needs, although travel is not expected every week.

You will be required to work such additional hours as are necessary for the proper performance of your duties without extra remuneration.

Responsibilities

• Identify and develop new B2B opportunities through targeted prospecting, referrals, networking and follow-up of relevant enquiries.

• Work with existing customers and their RTITB relationship owners to identify unmet needs and lead agreed opportunities to introduce additional services.

• Explore customers’ safety, training and operational priorities, decision-making processes and budgets, matching suitable RTITB services to their needs.

• Manage opportunities from initial discussion through proposals, presentations, negotiation and closing, working within agreed pricing and approval limits.

• Build and maintain a qualified sales pipeline in HubSpot, recording customer requirements, activity, next steps, expected values and realistic close dates.

• Work towards agreed revenue and growth targets, provide accurate forecasts and explain progress, risks and support needed.

• Represent RTITB at customer meetings and relevant events, developing relationships that support future business.

• Work with technical and operational colleagues to confirm service scope, capacity and timescales before making commitments to customers.

• Provide a clear handover to Customer Enablement, Customer Success and delivery teams, recording agreed outcomes, commitments and next steps.

• Work with Marketing on campaigns and lead follow-up. Share customer and market feedback, and suggest improvements to sales processes and use of business systems.

• Line manage commercial colleagues, setting clear priorities and objectives and holding regular one-to-ones, coaching and performance reviews.

• Review team pipelines and results, support colleagues with opportunities and identify development needs while maintaining your own sales activity.

• Lead by example in customer service, teamwork and professional conduct, reflecting RTITB’s values and Mindset, Language and Actions Toolkit.

Commercial and Continuous Improvement Responsibilities

• You are required to actively contribute to the growth and success of RTITB by identifying opportunities to increase sales, improve customer retention, and enhance service delivery.

• You should regularly review the systems and processes you use, highlighting where improvements, automation, or the use of AI could make tasks more efficient or accurate and share suggestions via the Improvement Opportunities process or anonymous suggestion box.

Attributes of a Top Performer

You will have the following (essential)

• A minimum of 24 months of B2B sales of services, including winning new customers and achieving sales targets. Experience must include service sales, rather than solely physical product sales.

• Confident communication, presentation and negotiation skills, including building relationships with senior decision-makers.

• Commercial judgement, with the ability to understand customer needs, communicate value and work within agreed pricing and approval limits.

• Strong CRM capability, with experience tailoring pipelines, dashboards, reporting and workflows to business needs, identifying opportunities for automation and improving how the sales team uses the system to manage opportunities and drive performance.

• Experience supporting, coaching or managing sales colleagues, with the ability to set clear expectations, give constructive feedback and address performance concerns.

• Ability to learn RTITB’s services and technical context, work collaboratively and balance competing priorities.

• Experience selling safety services or safety consultancy.

• Ability to work effectively without close supervision, make proportionate decisions and escalate material risks promptly.

You might also have the following (desirable)

• Experience in workplace transport, logistics, warehousing, training or accreditation.

• Experience preparing tenders and proposals for service contracts.

Join us and you’ll receive

• Salary and Growth: £38,000 per annum. Annual pay reviews will be conducted to recognise and reward your ongoing development and performance.

• Sales Commission: Access to a discretionary, non-contractual sales commission scheme linked to agreed sales targets and performance.

• Generous Annual Leave: Benefit from 26.5 days of annual leave, with 3.5 days on average used for the fixed festive shutdown, plus 8 statutory UK bank holidays.

• Health and Wellbeing: Access to private healthcare, wellbeing workshops with expert providers, a free Employee Assistance Programme including an unlimited online GP service and counselling, and discounted local gym membership.

• Secure Future: Our contributory pension scheme, with 4.5% contributions from both employer and employee, and life assurance at two times salary provide reassurance for the future.

• Career and Flexibility: Flexible working options, including staggered hours, flexitime and remote or hybrid working where compatible with the role, plus enhanced family-related leave and an enhanced sick leave policy for serious illness or an operation.

• Well-Equipped Workspace: Essential home-office equipment, and office benefits including free fruit, biscuits and a selection of hot drinks.

• Sabbatical, Perkbox & Recognition: Receive monthly Perkbox points to spend on a wide range of rewards, with additional recognition for great work, long-service awards and a £30 reward when one of your improvement ideas is implemented. You’ll also have the option to take an unpaid sabbatical after five years’ service.

• Ongoing Development: Continuous training opportunities, including unlimited online learning through LinkedIn Learning and regular training events through the Shropshire Chamber of Commerce.

• Supportive Environment: A friendly, caring work culture that values contribution and supports personal and professional growth.

Why would you want to work with us?

We are a fast-growing international business with operations in the UK, Middle East, and India, serving an array of high-profile clients such as Tesco, GXO Logistics, and Coca-Cola. We are known for our fun and diverse team, with training at our core. We invest in people development and progression, ensuring that our solutions make safety a top priority so everyone gets home safely every day.