At a Glance
- Tasks: Be the go-to expert for implementing and configuring the Halo platform.
- Company: Join a forward-thinking team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible working arrangements, and hands-on experience.
- Other info: Exciting opportunity to grow in a dynamic, tech-driven environment.
- Why this job: Dive deep into tech and make a real difference in platform implementation.
- Qualifications: Proven experience with Halo ITSM and strong technical skills.
The predicted salary is between 63000 - 77000 £ per year.
We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the doing. This is a technical implementation role: you will work directly with the business and either Halo or the System Integrator to configure, build and integrate the platform — translating requirements into working solutions. The focus is entirely on the tool. We need someone who lives and breathes Halo — not a process consultant, not an incident manager, but a platform builder.
KEY RESPONSIBILITIES
- Act as the primary technical SME for the Halo platform throughout the implementation.
- Configure and build out the Halo environment: incident, problem, change, and configuration management modules.
- Translate business requirements directly into platform actions — own that end-to-end.
- Manage and deliver platform integrations with third-party systems.
- Work closely with Halo or the appointed System Integrator to drive delivery.
- Provide hands-on platform expertise to support testing, go-live and post-go-live stabilisation.
- Support architecture decisions where relevant — but always anchored to what the platform needs to do.
ESSENTIAL REQUIREMENTS
- Hands-on, proven experience implementing the Halo ITSM platform.
- Fully-fledged ITSM specialist — incident, problem, change, CMDB and platform configuration.
- Ability to take requirements and build them — no interpretation layer needed.
- Experience working with or alongside a System Integrator on a platform implementation.
- Strong understanding of platform integrations and how to make them work in practice.
- Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage.
DESIRABLE
- Halo certification or formal Halo training.
- Architecture awareness — able to contribute to technical design discussions.
- Experience in a large enterprise environment with complex ITSM requirements.
WHAT THIS ROLE IS NOT
This is not a process design or ITIL consulting role, and it is not an incident management position. We need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the business needs.
Halo Sme in London employer: Mentmore
Join a forward-thinking organisation that values innovation and collaboration, where your role as a Commercial Finance Manager will directly impact the company's growth trajectory. With a strong commitment to employee development, you will benefit from a dynamic work culture that encourages curiosity and operational excellence, alongside opportunities for professional advancement in a multi-entity environment. Located in the UK, this role offers the unique advantage of being part of a diverse portfolio of businesses, all while contributing to a transformative finance function that prioritises strategic decision-making and financial governance.
StudySmarter Expert Advice🤫
We think this is how you could land Halo Sme in London
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We think you need these skills to ace Halo Sme in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Mentmore, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Mentmore can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Mentmore will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Mentmore
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Mentmore. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Mentmore.
