Functional Consultant - COUPA in Ipswich

On site 2 days per week, 3 days work from home. Office based in Ipswich, Suffolk. Permanent.

Play a key role in the major procurement transformation programme. This is a high-impact opportunity to join at the early stages of a new Coupa implementation, as its strategic spend management platform, with the 3rd party company responsible for the technical deployment. You will act as the internal functional lead and trusted subject matter expert, ensuring the solution is configured effectively, challenging delivery where needed, and taking ownership of the platform as it is handed over to the business. This role is ideally suited to someone who has been through a full, off-the-shelf Coupa implementation before, understands the realities and challenges of delivery, and can bring lessons learned from previous programmes and implementations.

REQUIRED EXPERIENCE

• Proven experience as a Functional Consultant working on Coupa implementations.
• Strong working knowledge of Microsoft Dynamics 365, ideally across Finance & Operations.
• Strong background in P2P / Procure-to-Pay processes.
• Ability to take over from an implementation partner and own the ongoing configuration and functional roadmap.
• Confident in challenging third-party partners and influencing delivery outcomes.
• Strong stakeholder management skills, with the ability to operate across both business and IT teams.
• Practical understanding of procurement systems, process design and enterprise change.
• Exposure to broader D365 process areas such as O2C (Order-to-Cash), R2R (Record-to-Report).
• Experience supporting broader procurement transformation programmes beyond P2P.

DUTIES

• Functional: Act as the functional lead for Coupa, with a focus of approximately 70% Coupa / 30% D365. Serve as the internal go-to expert for functional design and system configuration challenges across Coupa. Work closely with key partners during implementation to understand, validate and challenge their approach where appropriate. Take ownership of the solution pre-and post-handover, helping shape the roadmap and driving ongoing configuration and optimisation. Lead on the functional setup and evolution of P2P (Procure-to-Pay) processes, which are the initial priority area. Other modules will be deployed at a later stage and is part of the roadmap. Support the consideration and future rollout of additional processes as the wider programme develops. Bridge the gap between the business, procurement teams and programme stakeholders to ensure the platform supports operational needs. Provide practical, experience-led input into design decisions, governance, and best practice. Help establish a scalable foundation for Coupa as the business expands its use of the platform.
• Quality Assurance: Ensure that the required quality standards are met. Work closely with QA teams to define and implement test plans. Oversee the resolution of any issues or bugs identified during testing.
• Process Improvement: Identify and implement process improvements to enhance product delivery efficiency. Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement. Stay up to date with industry best practices and integrate them into the delivery process. Develop and maintain product documentation, release notes, and technical documentation.
• Customer Focus: Ensure that product delivery aligns with customer needs and expectations. Gather and analyse customer feedback to inform future product development. Collaborate with customer support teams to address post-launch issues.