At a Glance
- Tasks: Manage customer accounts and build strong relationships while resolving complex queries.
- Company: Leading provider of training solutions in transport, warehousing, and logistics sectors.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and utilise innovative digital platforms.
- Why this job: Make a real impact by enhancing customer satisfaction and driving growth.
- Qualifications: Experience in customer success or service, strong communication skills, and CRM proficiency.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year.
The Role
As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience.
Key Responsibilities
- Manage a portfolio of customer accounts and build long-term relationships.
- Deliver outstanding customer service and resolve complex customer issues.
- Support customer onboarding, product adoption, renewals, and retention.
- Identify upselling opportunities where appropriate.
- Use HubSpot and other digital platforms to manage customer interactions.
- Collaborate with internal teams to improve customer outcomes.
- Produce customer reports and identify trends to improve products and processes.
Skills & Experience
Essential
- Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support.
- Strong customer relationship and communication skills.
- Experience resolving complex customer issues.
- Ability to manage priorities in a fast-paced environment.
- Confident using CRM systems and learning new software.
Desirable
- Experience with HubSpot.
- SaaS, software, or subscription-based business experience.
- Experience managing customer renewals and retention.
- Knowledge of digital platforms or business applications.
- Experience within transport, logistics, warehousing, or training industries.
- Experience using AI tools to improve productivity.
Customer Success Executive in Telford employer: Mentmore Recruitment
As an established multi-entity organisation, our client offers a dynamic work environment that fosters innovation and collaboration. Employees benefit from a strong focus on professional development, with opportunities to engage in transformative finance projects that directly impact the company's growth trajectory. The supportive culture encourages curiosity and constructive challenge, making it an excellent place for those looking to make a meaningful contribution while advancing their careers.
