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- Tasks: Support customers in integrating high-performance computing platforms and troubleshoot technical issues.
- Company: Growing international tech business focused on embedded systems.
- Benefits: Competitive salary of £58,000 plus benefits, hybrid work model.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by bridging engineering and customer success in innovative projects.
- Qualifications: Experience in customer-facing technical roles and strong troubleshooting skills.
The predicted salary is between 58000 - 58000 £ per year.
Location: Hybrid (remote with circa 2 days per week onsite in Crawley
Salary: £58,000 + benefits
We're working with a growing international technology business that develops high-performance computing platforms used in regulated and Embedded environments. They are investing in a Customer Integration/Solutions Engineering capability and are looking for someone who enjoys working at the intersection of engineering, product, and customer delivery. This is not a traditional support role. You'll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms.
The Role
You'll work closely with customers throughout their journey - from early evaluation through to integration and production readiness - ensuring they can adopt the platform quickly and effectively. You'll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development.
- Supporting customers through evaluation, onboarding and integration
- Troubleshooting issues across hardware, OS and software layers
- Reproducing technical issues and coordinating with engineering teams
- Delivering technical workshops, demos and onboarding sessions
- Assisting with OS configuration, system setup and platform optimisation
- Supporting integration of peripherals and external devices
- Creating and improving tools, scripts and example applications
- Contributing to documentation and integration guides
- Feeding back customer insights to improve products and user experience
What We're Looking For
Essential:
- Experience in a customer-facing technical role (eg Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer)
- Strong troubleshooting across Windows and/or Linux environments
- Experience working with Embedded systems, industrial PCs, or hardware/software integration
- Ability to understand and work with APIs, drivers, and system-level configuration
- Some programming experience (eg C, C++, C#, Python or similar)
- Strong communication skills - able to explain complex technical concepts clearly
Desirable:
- Experience in regulated or Embedded environments (eg gaming, payments, kiosks, industrial tech)
- Familiarity with OS imaging, system configuration or provisioning
- Experience integrating peripherals (USB, serial, network devices, etc.)
- Exposure to graphics, Real Time systems, or performance-sensitive applications
If you're interested in a role that combines engineering depth with customer impact, please apply now.
Solutions Engineer - Embedded Platforms in Crawley employer: Mentmore Recruitment
Contact Detail:
Mentmore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer - Embedded Platforms in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to embedded systems or customer integration. This gives you a chance to demonstrate your technical prowess beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios relevant to the role. Think about how you would troubleshoot issues or explain complex concepts to customers – this is key for a Solutions Engineer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Solutions Engineer - Embedded Platforms in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Solutions Engineer role. Highlight your customer-facing technical experience and any work with embedded systems, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've helped customers integrate complex systems in the past, and let your personality shine through!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention your troubleshooting experience across Windows and Linux environments. We love seeing how you’ve tackled technical challenges and what solutions you’ve implemented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mentmore Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around embedded systems and hardware/software integration. Be ready to discuss your experience with troubleshooting in Windows and Linux environments, as well as any programming languages you've used.
✨Showcase Your Customer-Facing Skills
Since this role is customer-centric, prepare examples of how you've successfully supported customers in the past. Think about specific situations where you helped clients overcome technical challenges or improved their experience with a product.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining complex concepts clearly and concisely, as you'll need to demonstrate your ability to communicate effectively with both customers and internal teams.
✨Demonstrate Your Problem-Solving Approach
Be ready to discuss your approach to troubleshooting and problem-solving. Share examples of how you've reproduced technical issues and collaborated with engineering teams to find solutions, highlighting your analytical skills and teamwork.