At a Glance
- Tasks: Lead engineering support for EMEA customers and drive innovative solutions.
- Company: Dynamic tech company focused on cutting-edge HMI solutions.
- Benefits: Competitive salary, bonus, hybrid work, and professional development opportunities.
- Other info: Join a fast-paced environment with excellent career growth potential.
- Why this job: Make a real impact in diverse sectors while leading a motivated team.
- Qualifications: Experience with LCD displays and HMI; strong communication skills required.
The predicted salary is between 60750 - 74250 £ per year.
Salary: Up to £75,000 base + bonus + benefits
Location: Crawley, Hybrid (3 days/week) Full Time, Permanent
The Role
Our client is looking for an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across its European customer base. Reporting to the VP, Technology & Customer Integration - EMEA & ROW, this role is responsible for supporting existing EMEA customers across standard and custom projects, while also providing the engineering support required to win new business and drive growth across the region. You will work across a global, complex and matrix organisation, collaborating with teams across different functions and geographies to ensure customers receive a high standard of engineering support and have the technical solutions they need. The role covers a broad range of customer and engineering activity across sectors including Broadcast, Medical, Industrial, Test & Measurement and Transportation, with a particular focus on developing HMI solutions for applications such as Studios, TV and Radio. As the engineering leader for EMEA, you will combine customer support, pre-sales engineering, project management and team development, while acting as a key engineering contact for the wider business.
Key Responsibilities
- Total customer retention - Delight existing customers with support and engineering innovations to ensure that EOLs are re-won by us and they are delighted with their experience of the client's products and engineering. This may be EOL management, new product development support or customer relationship management with engineering items.
- High win rate of all RFQs - Fast and thorough response and support to the sales team to deliver competitive solutions for our customers across all of our product sets (excluding 3.0 IDS).
- Pre-sales support - Assist customers, prospects and sales team members in understanding products and perform product demonstrations for various applications/use cases - find and notice problems and propose solutions.
- Develop and Manage FAE team - Colleagues in your department as this grows to be developing quickly, inspired and motivated to hit similar high standards.
- Project management, resource forecasting and engineering administrative maintenance - be the single point of engineering contact who has full grip of all engineering related items for EMEA and maintains the supporting admin such as engineering documentation.
- Participate in technical meetings and prepare training programs for the sales team.
Qualifications and Experience
- Knowledge and experience of LCD displays (Essential)
- Knowledge and experience of Human-Machine Interface (HMI) and related hardware (Essential)
- Knowledge and experience of development and implementation of BIOS/firmware, and application software integration.
- Knowledge and experience of development and implementation of embedded system design using x86 and ARM architectures, and related operating systems Linux, Windows 10, Android, etc.
- Embrace a customer-centric mindset and be comfortable in an outward-facing role.
- Maintain knowledge on industry trends and resolve design issues.
- Exceptional written, verbal and presentation skills.
- Experience with MS Project, Microsoft Excel, Word, PowerPoint and project management tools.
- Degree in Electrical Engineering, or equivalent technical qualifications.
Field Application Engineering Manager in Crawley employer: Mentmore Recruitment
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the vibrant cities of Ipswich and London. As a Functional Consultant, you'll benefit from competitive salary packages, opportunities for professional growth, and a commitment to sustainability and diversity. With a focus on continuous improvement and employee development, this role provides a meaningful chance to make an impact within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Application Engineering Manager in Crawley
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Application Engineering Manager role you’re after at Mentmore Recruitment.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Mentmore Recruitment a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Mentmore Recruitment.
✨Apply Through Company Websites
When you spot a role like Field Application Engineering Manager at Mentmore Recruitment, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Application Engineering Manager in Crawley
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Application Engineering Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Mentmore Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Mentmore Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Mentmore Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with Mentmore Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Mentmore Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
