At a Glance
- Tasks: Support customers in evaluating and integrating high-performance computing platforms.
- Company: Growing international tech business focused on embedded environments.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Collaborative environment with opportunities for innovation and growth.
- Why this job: Combine engineering skills with customer impact in a dynamic role.
- Qualifications: Experience in customer-facing technical roles and strong troubleshooting skills.
The predicted salary is between 58000 - 58000 € per year.
Location: Hybrid (remote with circa 2 days per week onsite in Crawley
Salary: £58,000 + benefits
We're working with a growing international technology business that develops high-performance computing platforms used in regulated and embedded environments. They are investing in a Pre-Sales / Customer Integration / Solutions Engineering capability and are looking for someone who enjoys working at the intersection of sales, engineering, product, and customer delivery. This is not a traditional support role. You'll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms.
The Role
You’ll work closely with customers throughout their journey - from early evaluation through to integration and production readiness - ensuring they can adopt the platform quickly and effectively. You’ll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development.
Typical responsibilities include:
- Supporting customers through evaluation, onboarding and integration
- Troubleshooting issues across hardware, OS and software layers
- Reproducing technical issues and coordinating with engineering teams
- Delivering technical workshops, demos and onboarding sessions
- Assisting with OS configuration, system setup and platform optimisation
- Supporting integration of peripherals and external devices
- Creating and improving tools, scripts and example applications
- Contributing to documentation and integration guides
- Feeding back customer insights to improve products and user experience
What We’re Looking For
Essential
- Experience in a customer-facing technical role (e.g. Pre-Sales Engineer, Technical Account Manager, Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer)
- Strong troubleshooting across Windows and/or Linux environments
- Experience working with embedded systems, industrial PCs, or hardware/software integration
- Ability to understand and work with APIs, drivers, and system-level configuration
- Some programming experience (e.g. C, C++, C#, Python or similar)
- Strong communication skills - able to explain complex technical concepts clearly
Desirable
- Experience in regulated or embedded environments (e.g. gaming, payments, kiosks, industrial tech)
- Familiarity with OS imaging, system configuration or provisioning
- Experience integrating peripherals (USB, serial, network devices, etc.)
- Exposure to graphics, real-time systems, or performance-sensitive applications
If you're interested in a role that combines engineering depth with customer impact, please apply now.
Pre-Sales Engineer - Embedded Platforms employer: Mentmore Recruitment Ltd
Join a dynamic international technology business that values innovation and collaboration, offering a hybrid work model that balances remote flexibility with essential in-person teamwork in Crawley. As a Pre-Sales Engineer, you'll thrive in a culture that encourages professional growth and technical excellence, while enjoying competitive benefits and the opportunity to make a significant impact on customer success and product development.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-Sales Engineer - Embedded Platforms
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical explanations! Since you'll be bridging the gap between customers and engineering, being able to clearly explain complex concepts is key. Try explaining a technical topic to a friend or family member who isn’t in tech.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! Prepare examples of how you've tackled technical challenges in the past. This will demonstrate your ability to troubleshoot and support customers effectively.
We think you need these skills to ace Pre-Sales Engineer - Embedded Platforms
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Pre-Sales Engineer role. Highlight your customer-facing technical experience and any relevant projects you've worked on, especially those involving embedded systems or hardware/software integration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your troubleshooting skills and any programming experience you have.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application showcases your ability to explain complex concepts clearly. You could include examples of how you've successfully communicated technical information to customers or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mentmore Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around embedded systems and hardware/software integration. Be ready to discuss your experience with troubleshooting in Windows and Linux environments, as well as any programming languages you've used.
✨Showcase Your Customer-Facing Skills
Since this role is all about customer interaction, prepare examples of how you've successfully supported customers in the past. Think about times when you helped clients evaluate or integrate complex systems and be ready to share those stories.
✨Prepare for Technical Demos
You might be asked to deliver a demo or workshop during the interview. Practise explaining complex concepts clearly and concisely. Use visuals if possible, and make sure you can demonstrate your understanding of the product and its applications.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current projects, challenges they face in customer integration, or how they gather feedback from customers to improve their products. This shows you're engaged and eager to contribute.
