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- Tasks: Manage customer relationships and drive sales growth in the horticultural industry.
- Company: Reputable horticultural grower with a strong market presence.
- Benefits: Salary up to £45,000, career growth, and supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in landscaping or horticulture and strong communication skills.
- Other info: Opportunity for professional development and training of junior team members.
The predicted salary is between 36000 - 54000 £ per year.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Location of the Job: East Midlands.
Salary and Benefits Package: Paying up to £45,000 salary.
This is an exciting opportunity to join a reputable company with a strong market presence, offering career growth and development in a supportive environment.
About the Company: Our client is a well-established horticultural grower, supplying the amenity and commercial sectors across the UK. They are known for their high-quality products, customer-focused approach, and commitment to excellence in the horticultural industry.
The Job Role Details: You will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.
Key Responsibilities
- Conduct proactive sales activity to grow revenue and expand the customer base.
- Provide pricing, availability, and horticultural advice to customers.
- Build and maintain strong client relationships to encourage repeat business.
- Assist with credit control processes to ensure smooth financial transactions.
- Deliver accurate and timely cost calculations and quotations.
- Monitor stock levels and liaise with suppliers for purchasing requirements.
- Represent the company at trade shows, exhibitions, and industry events.
- Identify customer needs and market trends, reporting insights to senior management.
- Handle customer enquiries, complaints, and issues professionally.
- Collaborate with the sales team to share best practices and improve processes.
- Support the training and development of junior team members.
Ideal Person Skills & Qualifications
- A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.
- Strong knowledge of nursery stock, growing cycles, and plant care.
- Excellent communication and negotiation skills to engage customers at all levels.
- Proficient in Microsoft Office (Excel & Word) and CRM systems.
- Strong numerical and analytical skills for cost calculations and stock management.
How to apply: Please click on the apply button to submit your application. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
Customer Service Manager - Landscaping employer: Menter a Busnes
Contact Detail:
Menter a Busnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Landscaping
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the horticultural industry.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in landscaping and customer service makes you the perfect fit for the role. We want you to sound confident and enthusiastic about what you bring to the table.
✨Tip Number 3
Network like a pro! Attend industry events or trade shows where the company might be present. It’s a great chance to make connections and show your interest in the role directly to potential employers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Customer Service Manager - Landscaping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in horticulture and landscaping, and showcase any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service in the horticultural industry. Share specific examples of how you've successfully managed customer relationships in the past.
Showcase Your Industry Knowledge: We love candidates who know their stuff! Make sure to mention your understanding of nursery stock, growing cycles, and plant care. This will show us that you’re not just a people person, but also someone who knows the ins and outs of the industry.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Menter a Busnes
✨Know Your Horticulture
Brush up on your knowledge of nursery stock, growing cycles, and plant care. Being able to discuss specific plants and their needs will show your expertise and passion for the industry, which is crucial for a Customer Service Manager in landscaping.
✨Master the Customer Lifecycle
Familiarise yourself with the entire customer lifecycle from initial enquiries to after-sales support. Be ready to share examples of how you've successfully managed customer relationships and driven sales growth in previous roles.
✨Prepare for Common Scenarios
Think about potential customer enquiries or complaints you might face in this role. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to handle difficult situations professionally.
✨Showcase Your Team Spirit
Highlight your experience in collaborating with sales teams and training junior members. This role requires strong teamwork, so be prepared to discuss how you've contributed to team success in the past.
