Customer Service Advisor / Manager - Landscaping / Horticulture

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Location of the Job: East Midlands.

Salary and Benefits Package: Paying up to £45,000 salary.

Additional Information: This is an exciting opportunity to join a reputable company with a strong market presence, offering career growth and development in a supportive environment.

About the Company: Our client is a well-established horticultural grower, supplying the amenity and commercial sectors across the UK. They are known for their high-quality products, customer-focused approach, and commitment to excellence in the horticultural industry.

The Job Role Details: You will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.

• Conduct proactive sales activity to grow revenue and expand the customer base.
• Provide pricing, availability, and horticultural advice to customers.
• Build and maintain strong client relationships to encourage repeat business.
• Assist with credit control processes to ensure smooth financial transactions.
• Deliver accurate and timely cost calculations and quotations.
• Monitor stock levels and liaise with suppliers for purchasing requirements.
• Represent the company at trade shows, exhibitions, and industry events.
• Identify customer needs and market trends, reporting insights to senior management.
• Handle customer enquiries, complaints, and issues professionally.
• Collaborate with the sales team to share best practices and improve processes.
• Support the training and development of junior team members.

Ideal Person Skills & Qualifications:

• A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.
• Strong knowledge of nursery stock, growing cycles, and plant care.
• Excellent communication and negotiation skills to engage customers at all levels.
• Proficient in Microsoft Office (Excel & Word) and CRM systems.
• Strong numerical and analytical skills for cost calculations and stock management.

How to apply: Please click on the apply button to submit your application. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for.

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.