Hybrid Mental Health Helpline Advisor (24/7) in Sunderland

A mental health charity is seeking a Telephone Support Worker to provide emotional support through a 24/7 helpline. The ideal candidate will hold a Level 2 Counselling Certificate and demonstrate strong communication skills. This hybrid role requires you to work day shifts at the office and night shifts from home. You will assist callers in distress and make decisions under pressure while maintaining accurate records. Comprehensive training is provided, along with competitive benefits including annual leave and a pension scheme. #J-18808-Ljbffr