Mental Health Matters in Sunderland is seeking a Helpline Shift Supervisor to lead on-call support within the 24/7 helpline. You will provide direct, recovery-focused support while ensuring the helpline runs safely and efficiently during your shift.
You will assess risk, de-escalate crises, coordinate referrals and signposting, and support colleagues through handovers. The role requires coordinating workloads and contributing to service improvement in a hybrid work setting.
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Helpline Shift Lead — 24/7 Crisis Support & Operations in Sunderland employer: Mental Health Matters
Mental Health Matters is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. As a Psychological Wellbeing Practitioner in the UK, you will benefit from comprehensive training opportunities, a collaborative team environment, and the chance to make a meaningful impact on the lives of individuals facing mental health challenges.
