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- Tasks: Provide 24/7 emotional support via phone and online to those in need.
- Company: A dedicated charity focused on mental health support.
- Benefits: Starting salary of £25,958, hybrid work, and personal development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 2 Certificate in Counselling and strong communication skills.
- Other info: Join a supportive team and grow in a meaningful role.
The predicted salary is between 15575 - 18650 £ per year.
A charity focused on mental health support is seeking part-time Helpline Support Workers to deliver 24/7 emotional support. You will provide advice via telephone and online, and must have a Level 2 Certificate in Counselling, with a commitment to further qualifications.
The role requires effective communication and crisis management skills. This is a hybrid position based at Waterside House in Sunderland, with a starting salary of £25,958, offering opportunities for personal development and training.
24/7 Mental Health Helpline Support Advisor in Sunderland employer: Mental Health Matters
Contact Detail:
Mental Health Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Mental Health Helpline Support Advisor in Sunderland
✨Tip Number 1
Make sure you know your stuff! Brush up on your counselling skills and crisis management techniques. Being able to demonstrate your knowledge during the interview will show that you're serious about the role.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable talking about sensitive topics. This will help you feel more confident when answering questions in the interview.
✨Tip Number 3
Show your passion for mental health! Be ready to share why you want to work in this field and how you can make a difference. Employers love to see genuine enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make an impact in mental health support.
We think you need these skills to ace 24/7 Mental Health Helpline Support Advisor in Sunderland
Some tips for your application 🫡
Show Your Passion for Mental Health: When writing your application, let us see your genuine passion for mental health support. Share any personal experiences or motivations that drive you to help others, as this will resonate with our mission.
Highlight Relevant Qualifications: Make sure to clearly mention your Level 2 Certificate in Counselling and any other relevant qualifications. We want to see how your background aligns with the role, so don’t hold back on showcasing your skills!
Demonstrate Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly and empathetically. A well-structured application can show us how you handle communication under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mental Health Matters
✨Know Your Stuff
Make sure you’re familiar with the key aspects of mental health support and the specific services the charity offers. Brush up on your counselling techniques and be ready to discuss how your Level 2 Certificate in Counselling has prepared you for this role.
✨Showcase Your Communication Skills
Since effective communication is crucial, practice articulating your thoughts clearly and empathetically. You might even want to role-play common scenarios you could face on the helpline to demonstrate your ability to handle sensitive conversations.
✨Prepare for Crisis Management Questions
Expect questions about crisis management and how you would handle various situations. Think of examples from your past experiences where you successfully managed a crisis or provided support, and be ready to share those stories.
✨Express Your Commitment to Development
The role offers opportunities for personal development, so show your enthusiasm for further qualifications. Discuss any additional training you’re interested in and how it aligns with your career goals in mental health support.