Crisis Recovery Worker - Medway in Gillingham

Overview

You will require advanced experience and understanding of complex mental health needs displaying emotional intelligence to those who you support. You will be driven with recovery focused support and be able to implement and evidence support in the recovery work you provide. There is a need for enhanced understanding of IT systems and record keeping ensuring a high standard of data recording.

Main duties of the job

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals, so we require good communication skills and advocacy for the people who we support.

Job responsibilities

• To deliver emotional support, advice and guidance via face to face, telephone, and video.
• To assess a situation to determine risk and the needs of the person accessing support.
• To make decisions under pressure whilst communicating with the person accessing support.
• To accurately record new contacts and details of visits and calls on relevant electronic systems.
• To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• To advise and be actively involved in individual risk assessment and review.
• To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• To work with a range of partners, stakeholders and external agencies to meet individual’s needs and support with individual safety and delivery of the service.
• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
• To actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
• To partake in training and mentoring for all new staff.
• To attend all relevant meetings and supervision sessions.
• To be able to work as part of a team and on own initiative where required.
• To work with the team to continually improve own and team performance.
• To ensure your personal training and development needs are identified.
• To actively involve people and their informal support networks in service planning, delivery and review.
• To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
• To agree to be contacted whilst not on shift to alleviate any rota issues/difficulties that will assist in ensuring continuous service delivery (last option).
• To actively promote a positive image of Mental Health Matters and mental health issues.
• To engage with community events, meetings and forums and local organisation and networks.
• To promote the service and MHM.
• To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• Any other duties relevant to the post.

What we offer

You will go through our comprehensive, in-person training program in your first few weeks with MHM which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and up to a 5% contributory pension scheme. At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development.

Application process

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

How to Apply: We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive.