Crisis Recovery Worker - Warrington and Halton

Crisis Recovery Worker – Warrington and Halton

We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service.

Main duties of the job

The main duties of the job include:

• Deliver emotional support, advice, and guidance via face-to-face, telephone, and video.
• Assess a situation to determine risk and the needs of the person accessing support.
• Make decisions under pressure whilst communicating with the person accessing support.
• Accurately record new contacts and details of visits and calls on relevant electronic systems.
• Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• Advise and be actively involved in individual risk assessment and review.
• Put in place an appropriate action plan/safety plan to meet individual\’s needs where identified.
• Encourage those accessing support to recognise, understand, and manage factors that affect their mental wellbeing and physical health.
• Work with a range of partners and external agencies to meet individual\’s needs and support with individual safety and delivery of the service.
• Work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
• Communicate with external stakeholders as required.
• Actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities.

Job responsibilities

In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks.

What we offer you

• Competitive salaries, with an annual pay review process.
• 25 days Annual leave, increasing with length of service, plus bank holidays.
• Enhanced Occupational Sick pay.
• Access to our workplace pension scheme.
• Family friendly and flexible working arrangements to support a good work-life balance.
• Access to our Wellbeing Offer – including EAP, Virtual GP service, and wellbeing resources.
• Life Assurance and Free Will writing service.
• Blue Light Card and Charity Workers discounts.
• Access to Tickets for Good.
• Employee recognition and celebration schemes.
• A tailored induction programme, bespoke Personal Development, and Career Pathways to support you in your role and your career aspirations.

Person Specification

Qualifications

• Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment.

Experience

• Awareness of/lived experience and experience of working with people who have experienced mental health issues.
• Experience of record keeping.

We are an equal opportunities employer and welcome applications from all qualified candidates. We operate Safer Recruitment processes, and if you are interested in this role, you will need to apply via our online application form.