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- Tasks: Support individuals in crisis at a drop-in centre, providing vital information and safety planning.
- Company: Mental Health Matters, a national charity dedicated to mental health support.
- Benefits: Competitive salary, 25 days annual leave, flexible working, and wellbeing resources.
- Why this job: Make a real difference in people's lives while developing your skills in mental health support.
- Qualifications: NVQ Level 3 in relevant fields or willingness to complete within 12 months.
- Other info: Join a passionate team with excellent career growth opportunities and a focus on social inclusion.
The predicted salary is between 25958 - 28662 £ per year.
Salary: £25,958 per annum with progression up to £28,662 per annum pro rata
Location: 30 Clarence Street, York, YO31 7EW
About Us
Mental Health Matters (MHM) is a national charity with nearly 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The service is open Monday to Friday 6pm – 10pm, Saturday & Sunday 2pm – 10pm and you will be working within MHM's York Haven.
About the role
You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs. You will work closely with mental health primary and secondary care, emergency services, and partner agencies.
About you
- You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting.
- You will have an awareness of, or lived experience, of supporting people with mental ill health.
- You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers.
- You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude.
- You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks.
What we offer you
- Competitive salaries, with an annual pay review process
- 25 days Annual leave, increasing with length of service, plus bank holidays
- Enhanced Occupational Sick pay
- Access to our workplace pension scheme
- Family friendly and flexible working arrangements to support a good work life balance
- Access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources
- Life Assurance and Free Will writing service
- Blue Light Card and Charity Workers discounts
- Access to Tickets for Good
- Employee recognition and celebration schemes
- A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
How to Apply
We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.
Crisis Recovery Worker employer: Mental Health Matters
Contact Detail:
Mental Health Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Recovery Worker
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis support and mental health. Think about your experiences and how they relate to the role at MHM. Confidence is key, so get comfortable talking about your skills!
✨Tip Number 3
Show your passion for mental health! When you get the chance to chat with potential employers, share your personal experiences or motivations for wanting to work in this field. Authenticity can really make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to tailor your personal statement to highlight how you meet the criteria for the Crisis Recovery Worker role.
We think you need these skills to ace Crisis Recovery Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health shine through! We want to see how dedicated you are to supporting those in crisis and making a positive impact in their lives.
Tailor Your Personal Statement: Make sure your personal statement is tailored to the role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at MHM!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our online application form! It’s super easy, and ensures your application gets to us directly. Plus, make sure to answer all mandatory questions and upload your personal statement.
How to prepare for a job interview at Mental Health Matters
✨Know Your Stuff
Make sure you understand the role of a Crisis Recovery Worker and the services provided by Mental Health Matters. Familiarise yourself with their mission, values, and the specific challenges faced in crisis settings. This will help you demonstrate your genuine interest and commitment during the interview.
✨Share Your Experience
Be ready to discuss your previous experience in mental health services, especially in crisis situations. Use specific examples to illustrate how you've supported individuals in distress, highlighting your communication skills and ability to prioritise tasks effectively.
✨Show Empathy and Understanding
Since this role is all about supporting people in crisis, it's crucial to convey your empathy and understanding. Prepare to answer questions about how you would handle sensitive situations and demonstrate your lived experience or awareness of mental health issues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the support systems in place for staff. This shows that you're not only interested in the role but also in how you can grow and contribute to the organisation.
