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- Tasks: Support individuals in crisis through our 24/7 helpline, providing essential mental health assistance.
- Company: Join Mental Health Matters, a leading charity with 40+ years of experience in mental health services.
- Benefits: Enjoy flexible working hours, including part-time options and the ability to work from home.
- Why this job: Make a real difference in people's lives while working in a supportive, people-focused environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: Initial training provided, with opportunities for salary progression and career development.
The predicted salary is between 24960 - 27560 £ per year.
Job Title: Mental Health Helpline Support Worker Hours of work: 24/7/365 on a rota basis Salary: £24,960 with progression up to £27,560 per annum Base: Sunderland Enterprise Park, Sunderland (with some home working) Our Helpline service operates 24hrs/365 days per year and all staff work on a rota basis, covering days, evenings, night shifts and weekends. Part time hours, to include all shifts, are also available. (*initial 4 week training induction full time Mon-Fri 9am-5pm) . All day shifts are based in our office in Sunderland, and night shifts and weekend are home working. About us: Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years. About the role: This is an ex…
Helpline Support Advisor employer: Mental Health Matters Careers
Contact Detail:
Mental Health Matters Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Support Advisor
✨Tip Number 1
Familiarize yourself with the mental health landscape in the UK, especially the services provided by NHS Trusts and CCGs. Understanding the specific challenges and needs of individuals seeking support will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or helpline roles, particularly in mental health or social care settings. Be prepared to discuss how you handled difficult situations and supported individuals in need.
✨Tip Number 3
Demonstrate your flexibility and willingness to work on a rota basis, including nights and weekends. Share examples of how you've successfully managed shift work in the past, as this is crucial for the role.
✨Tip Number 4
Show your passion for mental health advocacy and your commitment to helping others. Discuss any relevant volunteer work or personal experiences that have shaped your understanding of mental health issues.
We think you need these skills to ace Helpline Support Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Helpline Support Advisor position. Understand the responsibilities and requirements, especially the importance of working on a rota basis and the nature of mental health support.
Tailor Your CV: Customize your CV to highlight relevant experience in mental health support or customer service. Emphasize any previous roles that involved helping others, crisis management, or working in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health support. Share personal experiences or motivations that drive you to work in this field, and explain why you want to join Mental Health Matters specifically.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and willingness to work evenings, nights, and weekends. This shows your commitment and adaptability to the demands of the job.
How to prepare for a job interview at Mental Health Matters Careers
✨Understand the Role
Make sure you have a clear understanding of what a Mental Health Helpline Support Worker does. Familiarize yourself with the responsibilities and the importance of providing support to individuals in need, especially during challenging times.
✨Show Empathy and Compassion
During the interview, demonstrate your ability to empathize with others. Share examples from your past experiences where you provided support or assistance to someone in distress, highlighting your compassionate approach.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to hypothetical scenarios related to mental health support to showcase your critical thinking and decision-making abilities.
✨Highlight Your Flexibility
Since the role requires working on a rota basis, emphasize your flexibility and willingness to work various shifts, including nights and weekends. This shows your commitment to the role and readiness to meet the needs of the service.
