At a Glance
- Tasks: Be the friendly face of our coworking space and manage bookings and enquiries.
- Company: Join MENTA, a leading not-for-profit enterprise agency in Suffolk and Norfolk.
- Benefits: Full-time role with a supportive team and varied daily tasks.
- Other info: Opportunity to learn and grow in a dynamic coworking environment.
- Why this job: Perfect for those who love variety and connecting with people every day.
- Qualifications: Strong organisational skills and a friendly, proactive attitude.
The predicted salary is between 22050 - 26950 £ per year.
@inc is a brand of the Mid Anglia Enterprise Agency (MENTA), Suffolk and Norfolk's leading enterprise agency.
We're a coworking business space based in the heart of Bury St Edmunds, alongside our sister site in Southwold.
Our sites bring together a growing community of entrepreneurs, freelancers and small businesses, supported by a team of business advisers, marketing colleagues and site coordinators working together across our locations.
We also have two additional MENTA sites across town in Bury St Edmunds and in Brandon, home to a wide range of tenants from private offices to fitness, beauty and tattoo studios.
MENTA is a not-for-profit organisation that has been providing business advice and support across Suffolk and Norfolk for over 40 years, helping local entrepreneurs turn ideas into thriving businesses.
About the Role
This is a brilliantly varied, hands‑on role — no two days look quite the same.
You'll be the friendly face that greets everyone who walks through our door, the go-to person keeping our unstaffed business unit sites running smoothly behind the scenes, and a key part of the team helping our workshops, funders and delivery partners come together.
If you like variety, enjoy talking to people, and don't mind wearing a few different hats in one day, you'll feel right at home.
The role is a full time role based at our @inc Bury St Edmunds office, Monday to Friday 08:30 to 17:00.
Key Responsibilities
- Be the welcoming, friendly face for all our visitors and members — first impressions matter, and you'll be ours.
- Show prospective and new members around and get them excited about joining us.
- Open up and close down site each day, giving everything a once-over.
- Manage bookings through our booking app, handling enquiries by email and phone.
- Handle invoicing relating to site bookings.
- Keep an eye on stock so we never run out of the essentials.
- Property Administration
- Remotely handle enquiries for our unstaffed business unit sites.
- Liaise with staff diaries to arrange viewings.
- Prepare application forms and tenancy agreement documents.
- Keep our CRM system up to date and accurate.
- Handle enquiries, pointing people towards the support available and making sure they feel looked after.
- Manage diary scheduling, including one-to-one meetings.
- Liaise with funders and delivery partners.
- Liaise with our delivery team and partner organisations.
- Schedule workshops, coordinating with Eventbrite and the wider team.
- Follow up after workshops and one-to-one meetings, with emails and calls to clients.
- Assist with some of our event delivery on the day – this will require flexibility to work slightly adapted hours when necessary.
You'll Fit Right In If...
- Excellent organisational skills, with the ability to manage multiple priorities and deadlines.
- You're confident, friendly and genuinely enjoy chatting to people.
- You communicate well, whether it's a quick call or a written email.
- You're comfortable picking up new systems — CRMs and booking apps.
- You can work independently, use your initiative.
- You're proactive, flexible, and pay attention to the details that matter.
- You like being part of an easy going and supportive team.
- Confidence or willingness to learn using social media on an adhoc basis.
- #J-18808-Ljbffr
Site Co-ordinator and Property & Programme Administrator in Bury St Edmunds employer: MENTA Business Support for Norfolk & Suffolk
@inc is an exceptional employer, offering a dynamic and supportive work environment in the heart of Bury St Edmunds. With a strong focus on community and collaboration, employees benefit from diverse responsibilities, opportunities for personal growth, and the chance to make a meaningful impact on local entrepreneurs. The friendly culture and commitment to professional development make it an ideal place for those seeking a rewarding career in a vibrant coworking space.
Contact Details:
MENTA Business Support for Norfolk & Suffolk Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Site Co-ordinator and Property & Programme Administrator in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MENTA Business Support for Norfolk & Suffolk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MENTA Business Support for Norfolk & Suffolk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Co-ordinator and Property & Programme Administrator in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MENTA Business Support for Norfolk & Suffolk:Your cover letter is your chance to shine! Tell us why you want to work at MENTA Business Support for Norfolk & Suffolk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MENTA Business Support for Norfolk & Suffolk!
How to prepare for a job interview at MENTA Business Support for Norfolk & Suffolk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
