At a Glance
- Tasks: Provide Tier-1 IT support and ensure smooth onboarding for new hires.
- Company: Join Legora, a forward-thinking company focused on IT and AI enablement.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be the go-to person for tech support and make a real difference in employees' experiences.
- Qualifications: 3+ years in IT support or equivalent experience; problem-solving skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time.
We are IT's front door at
Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms.
Our work keeps every employee unblocked and every new joiner set up for day one.
- What You'll Be Doing
- Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team.
- Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path.
- Administer mac OS endpoints day-to-day and operate the access provisioning toolkit.
Who You Are
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk.
- Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
- Optional Experiences
- Hands-on mac OS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy).
- Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1.
- Identity and access fundamentals — access reviews and zero-trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and Crowd Strike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
- Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience.
We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
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Workplace Technology Specialist employer: Menlo Ventures
Legora is an exceptional employer that champions innovation and collaboration in the legal tech space. With a commitment to diversity and inclusion, employees thrive in a high-performance culture that encourages personal and professional growth. The company offers unique opportunities to work alongside leading global firms, empowering you to make a meaningful impact while shaping the future of legal operations.
