At a Glance
- Tasks: Monitor inventory, resolve merchant concerns, and ensure quality control at our fulfilment centre.
- Company: Join ShipBob, a leader in logistics with a focus on great merchant experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Fast-paced role with a supportive team and room for career advancement.
- Why this job: Be the go-to person for merchants and make a real impact in operations.
- Qualifications: 2+ years in inventory control, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Location: Iron Mountain, Glendon Road, Kettering NN14 1UB
Role Description: The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Senior Manager, SFN Quality.
What you’ll do:
- Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
- Determine root cause of inventory adjustments and lead efforts to correct.
- Perform audits or other actions requested by merchants within the site.
- Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
- Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
- Present weekly performance reports during business review with leaders from partner fulfillment center.
- Comply with all food safety and compliance policies and regulations.
- This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
- Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness.
- Other duties/responsibilities as necessary.
What you’ll bring to the table:
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
- Ability to speak, read, and write fluently in English.
- Proficiency with Warehouse Management System software.
- Experience using an RF Scanner preferred.
- Demonstrated ability to work independently without direct supervision on-site.
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Experience communicating directly with customers or vendors preferred.
- Excellent time-management and prioritization skills.
- Excellent attention to detail.
- Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
- Comfortable in a fast‑paced and highly adaptive environment.
- Ability to lift 50 lbs. without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks:
Warehouse Operations Associate employer: Menlo Ventures
At ShipBob, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Kettering that fosters collaboration and growth. Our team-oriented culture encourages continuous improvement and innovation, while our commitment to employee development ensures that you have the resources and opportunities to advance your career. With competitive benefits and a focus on maintaining a safe and supportive workplace, joining us as a Warehouse Operations Associate means becoming part of a dedicated team that values your contributions and prioritises a great merchant experience.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at ShipBob or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to inventory control and warehouse operations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you have experience with Warehouse Management Systems or RF Scanners, be ready to discuss specific examples of how you’ve used them to improve processes or solve problems in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Warehouse Operations Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Warehouse Operations Associate role. Highlight your experience with inventory control and any relevant software you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In a role like this, attention to detail is key. Make sure there are no typos or errors in your application. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Let’s get you on board!
How to prepare for a job interview at Menlo Ventures
✨Know Your Inventory Control Basics
Make sure you brush up on your inventory control and quality assurance processes. Be ready to discuss your experience with cycle counting and how you've handled discrepancies in the past. This will show that you understand the core responsibilities of the role.
✨Showcase Your Communication Skills
Since this role involves direct communication with merchants and team members, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved issues or communicated updates in previous roles. This will demonstrate your ability to maintain a professional demeanour.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified root causes of inventory issues and led corrective actions. Being able to share these experiences will highlight your proactive approach and ability to contribute to continuous improvement.
✨Familiarise Yourself with the Company Culture
Research ShipBob's values and mission. Understanding their focus on providing a great merchant experience will help you align your answers with what they’re looking for. It’s all about showing that you’re not just a fit for the role, but also for the company.
