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- Tasks: Support end-users and resolve technical issues in a dynamic SaaS environment.
- Company: Join a rapidly growing international SaaS provider with a focus on innovation.
- Benefits: Enjoy competitive pay, wellness perks, private health insurance, and career growth opportunities.
- Other info: Inclusive workplace that values diversity and offers a pet-friendly office.
- Why this job: Make a real impact by helping users thrive with technology and mentoring junior team members.
- Qualifications: 6+ years in IT support, strong problem-solving skills, and experience with both macOS and Windows.
The predicted salary is between 45000 - 55000 £ per year.
As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.
Duties and Responsibilities
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
- End-user account administration and configuration.
- Troubleshoot network and connectivity issues.
- Provide training and technical guidance to end-users.
- Maintain documentation of technical processes and procedures.
- Monitor and maintain IT inventory and asset management.
- Collaborate with other IT staff members to ensure the smooth operation of systems.
- Conduct research to identify new technologies and best practices for improving IT operations.
- Running and contributing to proactive complex discreet IT projects.
- Mentorship of more junior team members and assist with their skills development.
- Working closely with other team functions, seniors, and management.
- Performing IT inductions to new hires independently.
- Evangelise IT services when interacting with other functions.
Knowledge, Skills, and Abilities (KSAs)
- Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously.
- High standard of written communication.
- Proven project management skills.
- Ability to communicate clearly with non-technical users.
- Ability to work independently or as part of a team - Receives little instruction on day-to-day work and general instructions on new assignments.
- Adaptable to changing technologies and possess a strong customer service mindset.
- Knowledge of Risk Management principles and ISO 27001 best practices.
- Understanding of compliance control environments.
- Understanding of CIS best practice principles.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams.
Required Education and Experience
- At least six years’ experience as a senior IT support professional.
- A degree in IT, Computing, Computer Science, or another relevant subject.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience supporting executive and high-level team members.
- Experience in supporting both macOS and Windows users.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Total Rewards
At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
- Paid Time Off: Ample days off + 8 bank holidays
- Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
- Private Health Insurance: Health and life coverage for you and your family
- Electric Vehicle Scheme: Drive green with our EV program
- Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
- Equity Program: Benefit from our equity program with additional options tied to tenure and performance
- Career Growth: Explore new opportunities with our internal mobility program
- Additional Perks: Training: Access a range of workshops and courses designed to boost your professional growth
- Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviours. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Sr. IT Support Specialist in Stratford-upon-Avon employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. IT Support Specialist in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult users. We want you to shine, so role-play with a friend or use mock interview tools to boost your confidence!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any relevant experience. This is a great way for us to see your expertise in action and understand what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Sr. IT Support Specialist in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Specialist role. Highlight your problem-solving abilities and any relevant project management experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've supported end-users and tackled technical issues in the past. We love a good story!
Show Off Your Communication Skills: Since you'll be interacting with non-technical users, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to showcase your written communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Menlo Ventures
✨Know Your Tech Inside Out
As a Senior IT Support Specialist, you'll need to demonstrate your technical prowess. Brush up on the specific technologies mentioned in the job description, like Microsoft 365 and SaaS products. Be ready to discuss how you've used these tools in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you illustrate your strong problem-solving skills effectively.
✨Communicate Clearly and Confidently
Since you'll be interacting with non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas confidently, showcasing your ability to bridge the gap between tech and users.
✨Demonstrate Your Team Spirit
Collaboration is key in this role. Be prepared to discuss how you've worked with other IT staff or departments in the past. Highlight any mentorship experiences you've had, as well as your adaptability to changing technologies and environments.