About the Role We are building a new engineering team focused on handling high‑priority customer needs and operational escalations while protecting the broader engineering organization from disruption. Customer Platform Engineering The Customer Platform Engineering (CPE) team addresses urgent investigations, customer‑blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. Responsibilities Triage and resolve urgent customer escalations and production issues Investigate complex system behavior and diagnose cross‑service problems Develop rapid prototypes and proofs of concept to address customer needs Support pre‑sales engineering with technical validation and feasibility analysis Respond to high‑priority internal requests requiring rapid engineering response Coordinate with multiple engineering teams to unblock critical work Implement targeted fixes and document findings for long‑term product improvements Identify systemic issues and recommend structural improvements to core engineering teams Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development Scope of Work Urgent investigations Customer‑blocking issues Cross‑team coordination Rapid solution development Qualifications 6+ years of software engineering experience Strong proficiency in GoLang and/or Python Strong troubleshooting and debugging skills across distributed systems Ability to quickly understand and work within unfamiliar codebases Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems) Strong communication skills and ability to coordinate across teams Comfortable working in high‑priority, time‑sensitive situations AI
