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- Tasks: Lead customer success initiatives for UK Defence clients and ensure their satisfaction.
- Company: Join Immersive, a leading cyber resilience solution provider with a vibrant culture.
- Benefits: Enjoy flexible remote work, 25 days annual leave, and enhanced parental leave.
- Why this job: Make a real impact in cybersecurity while working with diverse clients.
- Qualifications: Experience in Customer Success within SaaS, preferably in Cybersecurity.
- Other info: Be part of a rapidly growing team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: United Kingdom
Employment Type: Full time
Location Type: Remote
Department: Customer Experience
Overview: A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Immersive is hiring! We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.
Responsibilities:
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Elevate our brand within our customer base mapping out upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams
Qualifications:
- Proven experience & tenure in senior Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
- Based in the UK and to be SC Cleared ideally. If you have a track record of working in Customer Success within the Defence sector then would also be keen to speak. If you hold current DV this would also be highly desirable
Company and Team Context:
Immersive was founded in 2017, from a cargo container in Bristol, UK. We’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions. Our growth is underpinned by our values: Driven, Inclusive, Customer Centric, One Team.
Benefits:
- Time off, flexible and remote working with 25 days annual leave + 2 volunteering days and your birthday off
- Holiday entitlement increases with service, up to 30 days after five years
- Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare
- Career and learning development funds and a Learn Anything fund
- Recognition & Rewards for delivering great work and living our values
- Flexible working options and a vibrant team culture with regular events
- UK hub location: centre of Bristol with railcard loan and cycle scheme
Cyber threats wait for no one and neither should you. Apply now!
Senior Customer Success Manager - Defence (SC Cleared) - Remote within UK employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Defence (SC Cleared) - Remote within UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Immersive Labs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their customer-centric approach. Think of examples from your past roles where you’ve gone above and beyond for customers. Show them you’re all about that customer obsession!
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for cybersecurity and the Defence sector. Share any relevant projects or initiatives you've been part of that align with their mission. It’ll show you’re genuinely interested!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Immersive Labs. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Success Manager - Defence (SC Cleared) - Remote within UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success, especially within the Defence sector, and showcase how your skills align with our values at Immersive.
Showcase Your Communication Skills: Since this role requires exceptional written communication, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we want to see the real you!
Demonstrate Customer Centricity: We’re all about customer obsession here at Immersive. In your application, share specific examples of how you've put customers first in your previous roles. This will show us that you truly understand our core value of Customer Centricity.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Menlo Ventures
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the context of Defence and Cybersecurity. Be ready to discuss how you've successfully onboarded clients and managed relationships in previous roles. Highlight specific examples that showcase your ability to drive customer satisfaction and engagement.
✨Show Off Your Communication Skills
Since this role involves creating and executing communication plans, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with senior stakeholders and collaborated with teams to achieve measurable outcomes. Use real-life scenarios to illustrate your points.
✨Demonstrate Your Project Management Prowess
This position requires excellent planning and organisational skills. Be ready to share examples of how you've managed multiple projects simultaneously, ensuring timely completion and high-quality results. Discuss any tools or methodologies you use to keep everything on track.
✨Align with Their Values
Immersive Labs values customer centricity, inclusivity, and teamwork. Research these values and think about how your personal values align with theirs. During the interview, express your commitment to putting customers first and working collaboratively to achieve shared goals.
