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- Tasks: Support partner fulfilment centres and ensure they meet performance standards.
- Company: Join ShipBob, a leading logistics company revolutionising e-commerce fulfilment.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be part of a team that drives success and innovation in logistics.
- Qualifications: No specific qualifications required; just a passion for operations and teamwork.
- Other info: Opportunity to grow within a fast-paced, supportive company culture.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As a member of ShipBob Team, you will help build the future of ShipBob by championing continuous learning, proactive innovation, and creating high-performance culture where everyone contributes to our mission.
Location & Travel
This role is based primarily at our Manchester Fulfilment Centre (~90%), with occasional travel within the UK and EU region as required.
What you will do
- Supporting our 3PLs:
- Training: Coach 3PL partners to success defined by metrics on ShipBob Scorecard. Set up tailored training sessions. Reinforce training materials on an ongoing basis.
- Troubleshoot: Handle questions, requests, and issues related to onboarding at ShipBob. Adopt 3PL partner use of key features and tools. Bridge 3PL objectives with ShipBob capabilities. Close internal tickets with root cause analysis.
- Support the execution of Best-in-Class operations: Ensure timely inbound operations, provide visual feedback to merchants, complete VAS operations accurately, coordinate with freight partners, develop scalable kitting solutions, support CI initiatives, and coordinate internal resources.
- Supporting our Merchants:
- Deliver KPIs and SLAs with 3PL partners. Work with Merchant Experience Specialists to analyze dashboard data. Manage onboarding and training for international markets. Review space utilization and consolidate inventory. Resolve urgent escalations with merchant focus.
- Supporting our Internal Customers:
- Support Control Tower queries, resolve escalations, maintain ticketing trends via root cause investigations, attend business review calls, daily stand‑up ownership, provide weekly reporting, and support the National Ops Manager.
- Comply with all food safety and compliance policies.
- Additional duties and responsibilities as necessary.
What you will bring to the table
- Demonstrated ability to build solid relationships and get business done.
- Patience and resilience to teach 3PL partners SOPs, tools, and WMS systems.
- Enjoyment of standardized processes with a curious mind and continuous improvement mindset.
- Minimum 4-7 years of operations or e‑commerce fulfillment experience in fast‑paced environments.
- Advanced understanding of inbound or outbound fulfillment operations.
- Ability to be on-site up to 90% of the time, including weekends and nights, if necessary.
- Assess partner site needs and deliver solutions while connecting partners to ShipBob resources.
- Intermediate skills with Microsoft Office (Excel).
- Must have access to a vehicle for travel needs between locations.
Perks & Benefits
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
About ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market e‑commerce merchants. ShipBob offers a full‑service solution and a hybrid model across the United States, Canada, United Kingdom, Europe, and Australia.
Equal Employment Opportunity
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, and compensation and training.
Application Status
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
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Operations Support Manager employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with the logistics and fulfilment industry, especially focusing on 3PL (third-party logistics) operations. Understanding the challenges and best practices in this field will help you engage more effectively with potential partners.
✨Tip Number 2
Network with professionals in the operations and logistics sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Operations Support Manager role.
✨Tip Number 3
Prepare to discuss your experience with project management and systems training during interviews. Be ready to share specific examples of how you've successfully implemented processes or trained teams in previous roles.
✨Tip Number 4
Research StudySmarter’s values and mission. Tailoring your conversations to align with our goals will demonstrate your genuine interest in the company and how you can contribute to our success as an Operations Support Manager.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Support Manager position. Tailor your application to highlight relevant experience in project management, systems training, and partnership building.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved supporting fulfilment centres or similar operations. Use specific examples to demonstrate how you have successfully managed projects or improved processes in past positions.
Showcase Your Skills: Make sure to include skills that are pertinent to the role, such as communication, problem-solving, and technical proficiency with systems. Mention any experience with 3PL sites or logistics to strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the Operations Support Manager role. Discuss your passion for operational excellence and how you can contribute to the success of ShipBob’s partner fulfilment centres.
How to prepare for a job interview at Menlo Ventures
✨Understand the Role
Make sure you have a clear understanding of the Operations Support Manager role. Familiarise yourself with the responsibilities, especially around project management and systems training, as well as how to support partner fulfilment centres.
✨Research the Company
Take some time to learn about the company’s mission, values, and services. Understanding how they operate and their approach to partner fulfilment will help you align your answers with their expectations.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your skills in project management and building partnerships. Be ready to discuss how you've successfully supported teams or projects in similar roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the challenges faced by the fulfilment centres or how success is measured in this role. It shows your genuine interest and engagement.
