At a Glance
- Tasks: Triage urgent customer issues and develop rapid solutions with a dynamic engineering team.
- Company: Join Obsidian, a diverse and innovative tech company focused on impactful engineering.
- Benefits: Enjoy competitive pay, comprehensive healthcare, flexible time off, and professional development resources.
- Other info: Work in a fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference by solving critical problems and enhancing customer experiences.
- Qualifications: 6+ years in software engineering, strong skills in GoLang/Python, and troubleshooting expertise.
The predicted salary is between 60000 - 80000 £ per year.
We are building a new engineering team focused on handling high‑priority customer needs and operational escalations while protecting the broader engineering organization from disruption.
The Customer Platform Engineering (CPE) team addresses urgent investigations, customer‑blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure.
Responsibilities
- Triage and resolve urgent customer escalations and production issues
- Investigate complex system behaviour and diagnose cross‑service problems
- Develop rapid prototypes and proofs of concept to address customer needs
- Support pre‑sales engineering with technical validation and feasibility analysis
- Respond to high‑priority internal requests requiring rapid engineering response
- Coordinate with multiple engineering teams to unblock critical work
- Implement targeted fixes and document findings for long‑term product improvements
- Identify systemic issues and recommend structural improvements to core engineering teams
- Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability
- Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development
Scope of Work
- Urgent investigations
- Customer‑blocking issues
- Cross‑team coordination
- Rapid solution development
Qualifications
- 6+ years of software engineering experience
- Strong proficiency in GoLang and/or Python
- Strong troubleshooting and debugging skills across distributed systems
- Ability to quickly understand and work within unfamiliar codebases
- Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems)
- Strong communication skills and ability to coordinate across teams
- Comfortable working in high‑priority, time‑sensitive situations
AI & Developer Productivity
- Proficiency using modern AI‑assisted development tools (e.g., Claude, Copilot, ChatGPT) to accelerate coding, debugging, and investigation
- Ability to effectively prompt, validate, and integrate AI‑generated solutions while maintaining strong engineering judgement
- Experience incorporating AI tooling into engineering workflows to improve speed and operational effectiveness
Preferred
- Experience supporting enterprise SaaS products
- Experience with production incident response or escalation engineering
- Familiarity with cloud platforms and modern infrastructure (e.g., Kubernetes, AWS, GCP)
Employee Benefits
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
Equal Opportunity
At Obsidian, we are proud to be an equal‑opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorisation. If you have a need that requires accommodation, please contact.
Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.
Senior Software Engineer - Customer Platform Engineering in Manchester employer: Menlo Ventures
At Obsidian, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Senior Software Engineer in our Customer Platform Engineering team, you'll enjoy competitive compensation, comprehensive healthcare benefits, and ample opportunities for personal and professional growth. Our commitment to employee well-being is reflected in our flexible paid time off and supportive family leave policies, making us an excellent employer for those seeking meaningful and rewarding careers in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Engineer - Customer Platform Engineering in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to urgent problem-solving. Show us how you handle pressure and coordinate with teams – that’s what we’re all about!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your communication abilities too. We need team players who can explain complex issues clearly and work well with others under tight deadlines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Software Engineer - Customer Platform Engineering in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Software Engineer role. Highlight your proficiency in GoLang or Python, and any experience with urgent investigations or cross-team coordination.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our Customer Platform Engineering team. Share specific examples of how you've tackled high-priority issues or developed rapid solutions in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your troubleshooting and debugging skills. We want to see how you approach complex problems and what tools you use to resolve them quickly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Menlo Ventures
✨Know Your Tech Stack
Make sure you brush up on your GoLang and Python skills before the interview. Be ready to discuss your experience with distributed systems and how you've tackled complex problems in the past. This will show that you’re not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged urgent customer escalations or resolved production issues. Think about specific instances where you had to diagnose cross-service problems and how you coordinated with other teams to deliver solutions under pressure. This will highlight your ability to think on your feet.
✨Familiarise Yourself with AI Tools
Since the role involves leveraging modern AI engineering tools, be ready to discuss your experience with tools like Claude, Copilot, or ChatGPT. Share how you've integrated these into your workflow to improve coding and debugging efficiency. This shows you're forward-thinking and adaptable.
✨Communicate Clearly
Strong communication is key in this role, especially when coordinating across multiple teams. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your interest and engagement.
