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- Tasks: Manage high-touch enterprise accounts and drive customer success through strategic engagement.
- Company: Join a leading tech company focused on digital business transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage in public speaking and stay ahead of market trends.
- Why this job: Be a key player in shaping customer success and driving innovation in the tech space.
- Qualifications: 5+ years in enterprise Customer Success and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
The Strategic Enterprise Success Manager is part of our GTM Strategy organisation, within the Enterprise Customer Success EMEA team. This role is responsible for managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, and creating the right conditions for renewal and expansion.
What you will do:
- Build trusted relationships with operational and Executive-level contacts, becoming a strategic advisor on high-impact digital business topics.
- Build data-driven success plans aligned to clients' Key Business Objectives, mapping strategic contacts across key accounts to ensure strong retention.
- Drive adoption of all Contentsquare products (including Product Analytics from the acquisition of Heap), helping teams leverage event-based and retroactive behavioral data to understand user activation, feature adoption, and retention across web and mobile.
- Champion Contentsquare's AI-powered capabilities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.).
- Engage data-mature customers around Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), working cross-functionally to unlock value within their existing data ecosystems.
- Drive renewals and build upsell/cross-sell strategy in close collaboration with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.
- Proactively leverage data to monitor portfolio performance and anticipate critical situations.
- Maintain best-in-class usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and collaborate with peers to continuously improve practices.
- Stay current on market trends and the broader tech ecosystem (analytics, AI, data warehouses) and represent Contentsquare as a public speaker internally and externally.
About you:
5+ years in high-touch enterprise Customer Success.
Strategic Enterprise Success Manager (French speaking) in London employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Enterprise Success Manager (French speaking) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Strategic Enterprise Success Manager. Highlight your ability to build relationships and drive product adoption—those are key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic Enterprise Success Manager (French speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Enterprise Success Manager role. Highlight your experience with high-touch enterprise accounts and any relevant skills that align with our job description. We want to see how you can bring value to our team!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to build relationships and drive customer success. Use metrics where possible to show how you've positively impacted retention and expansion in previous positions. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage with clients at all levels, so don’t be afraid to show us your communication style and how you connect with others. Authenticity goes a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s super easy! Just follow the prompts and let us know why you’d be a great fit for the team.
How to prepare for a job interview at Menlo Ventures
✨Know Your Stuff
Make sure you’re well-versed in Contentsquare’s products and services, especially around analytics and AI capabilities. Brush up on how these tools can drive customer success and be ready to discuss how you would leverage them in your role.
✨Showcase Your Relationship Skills
This role is all about building trusted relationships. Prepare examples from your past experiences where you successfully engaged with executive-level contacts or turned around a challenging client relationship. Be ready to demonstrate your strategic advisory skills.
✨Data-Driven Mindset
Since the job involves creating data-driven success plans, come prepared with insights on how you’ve used data to drive customer success in previous roles. Think of specific metrics or outcomes that highlight your ability to monitor performance and anticipate issues.
✨Stay Ahead of Trends
Familiarise yourself with current market trends in analytics, AI, and data ecosystems. Be prepared to discuss how these trends impact customer success and how you can position Contentsquare as a leader in this space during your interview.