At a Glance
- Tasks: Lead and build a global Customer Success team across EMEA and APAC.
- Company: Join Anthropic, a pioneering AI company focused on safe and beneficial technology.
- Benefits: Competitive salary, hybrid work policy, and visa sponsorship available.
- Other info: Opportunity to influence global strategies and work with diverse cultures.
- Why this job: Shape the future of AI while ensuring customer satisfaction on a global scale.
- Qualifications: Experience in leading multi-region Customer Success teams and strong people leadership skills.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Role Overview
As Head of Customer Success, International at Anthropic, you will build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the value of Claude. You will establish how we run CS outside the US, hire and develop a multi‑region team, and partner closely with US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters.
Key Responsibilities
- Build and lead a multi-layered Customer Success organization across EMEA and APAC, managing managers and scaling the team responsibly as our international business grows.
- Define and execute the international CS strategy in close partnership with global CS leadership, aligning international efforts with the global agenda while localising approach, motion, and programmes where market dynamics require it.
- Own international CS business outcomes including customer health, retention, expansion, and satisfaction across EMEA and APAC accounts.
- Hire, develop, and coach a high‑performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across multiple geographies and cultures.
- Partner with US‑based and International CS, Sales, Product, and Engineering counterparts to drive the international agenda, ensuring customer voice from EMEA and APAC reaches decision‑making forums.
- Establish scalable processes, playbooks, and operating cadences that work across time zones and regional contexts.
- Represent Anthropic with senior customer stakeholders across international markets, leading executive engagements, QBRs, and strategic account conversations.
- Contribute to global CS strategy as a senior leader on the function, bringing international perspective to team planning, segmentation, and prioritisation.
- Help shape how we deploy AI responsibly with customers across diverse regulatory and cultural environments.
Minimum Qualifications
- Experience building and leading multi‑region Customer Success or Technical Success organizations, including managing managers.
- Track record of scaling CS teams across EMEA and/or APAC at enterprise software, SaaS, or AI/ML companies.
- Demonstrated ability to balance global alignment with regional localisation across multiple markets and cultures.
- Strong people leadership: a clear philosophy on hiring, coaching, and developing managers and senior ICs.
- Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption).
- Strong executive presence and the ability to represent a company credibly with C‑suite stakeholders in multiple regions.
- Excellent cross‑functional partnership skills, particularly working across time zones with US‑based leadership.
Preferred Qualifications
- Experience leading Customer Success in both EMEA and APAC (rather than one or the other).
- Background in API products, developer platforms, or consumption‑based business models.
- Familiarity with AI/ML technologies and the ability to articulate complex technical concepts to business audiences.
- Experience standing up a CS function in a new region from the ground up.
- Track record of influencing global product roadmaps through structured customer feedback from international markets.
- Passion for responsible AI development and deployment.
Benefits & Compensation
- Annual salary range: £220,000—£385,000 GBP.
- Location‑based hybrid policy: We expect staff to be in one of our offices at least 25% of the time, though some roles may require more office presence.
- Visa sponsorship: We sponsor visas but are not able to successfully sponsor visas for every role and candidate. We will make every reasonable effort to get you a visa if we make you an offer.
Head of International Customer Success in London employer: Menlo Ventures
At Anthropic, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As the Head of International Customer Success, you will have the opportunity to lead a diverse team across EMEA and APAC, driving meaningful impact while benefiting from our commitment to professional growth and development. With competitive compensation, a supportive hybrid work environment, and a mission centred on responsible AI, Anthropic is the ideal place for those seeking a rewarding career in a rapidly evolving field.
StudySmarter Expert Advice🤫
We think this is how you could land Head of International Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission, especially around customer success and AI.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can add value to their team, particularly in building and leading multi-region Customer Success functions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of International Customer Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of International Customer Success role. Highlight your experience in building and leading multi-region teams, and don’t forget to mention any specific successes you've had in EMEA and APAC.
Showcase Your Leadership Style:We want to see how you lead! Share examples of how you've developed high-performing teams and fostered a culture that aligns with company values. This is your chance to show us your people leadership philosophy.
Demonstrate Global and Local Insight:In your application, emphasise your ability to balance global strategies with local needs. We’re looking for someone who understands the nuances of different markets, so share any relevant experiences that showcase this skill.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Menlo Ventures
✨Know Your Customer Success Strategy
Before the interview, dive deep into what makes a successful Customer Success strategy, especially in international markets. Be ready to discuss how you would align global objectives with local needs, and think of examples from your past experiences that demonstrate your ability to balance these aspects.
✨Showcase Your Leadership Style
As a Head of Customer Success, your leadership style is crucial. Prepare to articulate your philosophy on hiring, coaching, and developing teams. Think about specific instances where you've built high-performing teams across different regions and how you fostered a culture that reflects company values.
✨Understand the AI Landscape
Since Anthropic focuses on AI systems, brush up on your knowledge of AI/ML technologies and their implications for customer success. Be prepared to discuss how you can communicate complex technical concepts to business audiences and how this understanding can enhance customer relationships.
✨Prepare for Cross-Functional Collaboration
Collaboration with various teams is key in this role. Think of examples where you've successfully partnered with sales, product, or engineering teams, especially across time zones. Highlight your communication skills and how you ensure that customer feedback influences decision-making at all levels.
