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For Companies At a Glance
- Tasks: Manage high-touch enterprise accounts and drive product adoption for impactful digital business solutions.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with exposure to cutting-edge AI and analytics technologies.
- Why this job: Be a strategic advisor and make a real difference in clients' digital journeys.
- Qualifications: 5+ years in enterprise Customer Success with strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
The Strategic Enterprise Success Manager is part of our GTM Strategy organisation, within the Enterprise Customer Success EMEA team. This role is responsible for managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, and creating the right conditions for renewal and expansion.
What you will do:
- Build trusted relationships with operational and Executive-level contacts, becoming a strategic advisor on high-impact digital business topics.
- Build data‑driven success plans aligned to clients' Key Business Objectives, mapping strategic contacts across key accounts to ensure strong retention.
- Drive adoption of all Contentsquare products (including Product Analytics from the acquisition of Heap), helping teams leverage event-based and retroactive behavioral data to understand user activation, feature adoption, and retention across web and mobile.
- Champion Contentsquare's AI‑powered capabilities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.).
- Engage data‑mature customers around Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), working cross‑functionally to unlock value within their existing data ecosystems.
- Drive renewals and build upsell/cross‑sell strategy in close collaboration with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.
- Proactively leverage data to monitor portfolio performance and anticipate critical situations.
- Maintain best‑in‑class usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and collaborate with peers to continuously improve practices.
- Stay current on market trends and the broader tech ecosystem (analytics, AI, data warehouses) and represent Contentsquare as a public speaker internally and externally.
About you:
5+ years in high-touch enterprise Customer Success.
Enterprise Success Manager (French speaking) in London employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Success Manager (French speaking) in London
✨Tip Number 1
Network like a pro! Reach out to connections in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how you can contribute to their success. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Enterprise Success Manager. Highlight your ability to build relationships and drive product adoption—those are key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Enterprise Success Manager (French speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Success Manager role. Highlight your experience in managing high-touch enterprise accounts and your ability to build trusted relationships with clients. We want to see how you align with our mission and values!
Showcase Your Data Skills: Since this role involves driving adoption of data-driven solutions, be sure to showcase any relevant experience you have with analytics tools or data management. We love seeing candidates who can demonstrate their ability to leverage data for strategic decision-making.
Be Authentic: Let your personality shine through in your application! We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how you can contribute to our team at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Menlo Ventures
✨Know Your Stuff
Make sure you’re well-versed in Contentsquare's products and services, especially around Product Analytics and AI capabilities. Familiarise yourself with how these tools can drive customer success and retention, as this will show your potential employer that you’re ready to hit the ground running.
✨Build Relationships
Since this role involves managing high-touch enterprise accounts, practice how you would build trust with both operational and executive-level contacts. Think of examples from your past experiences where you successfully engaged with clients and helped them achieve their business objectives.
✨Data-Driven Mindset
Prepare to discuss how you’ve used data to drive success in previous roles. Be ready to share specific examples of how you’ve created success plans based on data insights and how you’ve monitored performance to anticipate challenges.
✨Stay Ahead of Trends
Research current market trends in analytics, AI, and data ecosystems. Being able to discuss these topics during your interview will demonstrate your passion for the industry and your commitment to staying informed, which is crucial for a role that requires strategic advisory skills.