Director, Product Data Analyst Team in London

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate.

As a Product Data Analytics Director, you will lead and develop a team of four analysts dedicated to our core product for all sales-driven business. In close collaboration with three different VP/SVP of Product, you will leverage data with your team to drive strategic decision-making and optimize product performance. This role is integral to our product team, ensuring data-driven decisions guide our product strategy and innovation efforts.

You’ll join the Product Insights department, composed of the Product Data Analytics team and Product Research team. In charge of having a 360 customer knowledge view, we combine quantitative and qualitative insights to inform the product roadmap. Reporting to the Senior Director of Product Insights, you will ensure your team is aligned with the broader company goals and operates with the velocity required to influence strategic decision-making.

What you'll do

• Strategic Alignment: Understand the vision of the different product groups you support and ensure that your team’s focuses on the highest priority topics. Showcase critical thinking by advising the Product SVP on which analyses and monitoring would be most beneficial given the current knowledge gaps and desired impacts.
• Complex Project Management: Direct the execution of complex initiatives involving multiple stakeholders, ensuring the team delivers timely, actionable insights.
• Team Leadership: Develop and retain talent by identifying and nurturing individual strengths and career aspirations for your four analysts. Align with them on clear OKRs and projects to tackle during the quarter, as well as providing ongoing feedback on their analyses.
• Data Empowerment: Identify weaknesses in data empowerment across the product lines. Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture.
• Strategic Collaboration: Partner with product research leaders to establish direction and purpose, and work with Product Directors/VPs to advocate for insights-driven decision-making.

What you'll need to succeed

• Proficiency in statistical analysis, data modeling, and data visualization.
• Experience with data analysis, data modelling and visualization tools (SQL, DBT, Excel, Tableau, or similar software).
• Capacity to identify issues, analyze root causes, and develop effective solutions.
• Ability to convey complex data insights clearly and effectively to non-technical stakeholders.
• Experience working in cross-functional teams, including product managers, engineers, and designers.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Management Experience: Some experience managing data analyst(s), even better if you have managed a team of product analysts.
• Understanding of business strategy and how data-driven insights can support and enhance product and business goals.

What makes you stand out

• Previous experience of working closely with product leaders to understand the full product lifecycle and strategic considerations.
• Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior.
• Being able to be hands on to unblock your team, as well as being a strategic communicator.
• You have a prior experience using Contentsquare platform or another similar tool.

Why you should join Contentsquare

• We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy.
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work.
• Every full-time employee receives stock options, allowing them to share in the company's success.
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.