At a Glance
- Tasks: Manage 80-120 customer accounts, driving success through digital engagement and strategic touchpoints.
- Company: Join a dynamic team focused on customer growth and satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Autonomous role with opportunities for mentorship and program improvement.
- Why this job: Make a real impact by helping customers achieve their goals and enhancing their experience.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
About the role: The Customer Success Manager, Scaled Programs is part of our Growth & GTM Strategy organization, within the Scaled Success Global team. In this role, you will independently manage a portfolio of 80-120 customer accounts delivering proactive, digital-first customer success that drives retention and customer value. You will own the full customer lifecycle, from onboarding through adoption, risk management, and renewal execution. Combining scalable engagement strategies (digital campaigns, webinars, automation) with strategic human touchpoints, you will help customers achieve their goals efficiently. You will operate with strong autonomy, tackle complex customer situations, and actively contribute to program improvement.
What you'll do:
- Own the full customer lifecycle for a portfolio of 80-120 accounts, driving retention and value realization through digital-first engagement and strategic touchpoints, with minimal guidance.
- Execute complex renewal transactions including multi-product negotiations, pricing discussions, objection handling, and renewal closing, while proactively identifying expansion opportunities.
- Design and deliver proactive, signal-based engagement by monitoring customer health metrics, usage patterns, and risk indicators, and executing targeted campaigns, webinars, and 1:1 interventions.
- Collaborate cross-functionally with onboarding, product, sales, and support teams to resolve complex customer situations, and mentor less experienced team members by sharing best practices.
- Contribute to program improvement by identifying playbook gaps, testing new engagement approaches, and providing strategic recommendations to leadership on Scaled CS effectiveness.
What you'll need to succeed:
Proven customer success or
Customer Success Manager, Scaled Programs (French speaking) in London employer: Menlo Ventures
As a Customer Success Manager at our innovative company, you will thrive in a dynamic work culture that prioritises employee growth and collaboration. With a strong focus on digital-first strategies and a commitment to customer satisfaction, we offer extensive training opportunities and a supportive environment that encourages autonomy and creativity. Located in a vibrant area, our team enjoys a healthy work-life balance, competitive benefits, and the chance to make a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Scaled Programs (French speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to see how you fit in, so be ready to share how your experience aligns with our mission.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've driven customer success in the past. We love hearing about your achievements and how you tackled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role.
We think you need these skills to ace Customer Success Manager, Scaled Programs (French speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer engagement and retention strategies, as well as any relevant metrics that showcase your success.
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to manage customer lifecycles and handle complex situations. This will help us understand how you can contribute to our team.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how it aligns with our mission at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Menlo Ventures
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you've used these metrics in previous roles to drive retention and value for customers.
✨Showcase Your Digital Engagement Strategies
Prepare examples of how you've implemented digital-first engagement strategies in past positions. Highlight any successful campaigns or webinars you've led, and be specific about the outcomes they achieved.
✨Demonstrate Problem-Solving Skills
Think of complex customer situations you've navigated before. Be prepared to share these experiences during the interview, focusing on your approach to risk management and how you turned challenges into opportunities.
✨Collaborate and Communicate
Since this role involves cross-functional collaboration, think of instances where you've worked with different teams. Be ready to discuss how you communicated effectively and contributed to resolving customer issues, as well as mentoring others.
