At a Glance
- Tasks: Monitor inventory and resolve merchant concerns at our partner fulfilment centres.
- Company: Join ShipBob, a leader in logistics with a focus on great merchant experiences.
- Benefits: Enjoy medical benefits, life assurance, and a pension scheme.
- Other info: Dynamic work environment with ongoing application acceptance.
- Why this job: Be the go-to person for inventory control and make a real impact.
- Qualifications: 2+ years in inventory control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Iron Mountain, Glendon Road, Kettering NN14 1UB
The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Senior Manager, SFN Quality.
What you’ll do:
- Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
- Determine root cause of inventory adjustments and lead efforts to correct.
- Perform audits or other actions requested by merchants within the site.
- Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
- Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
- Present weekly performance reports during business review with leaders from partner fulfillment center.
- Comply with all food safety and compliance policies and regulations.
- This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
- Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness.
- Other duties/responsibilities as necessary.
What you’ll bring to the table:
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
- Ability to speak, read, and write fluently in English.
- Proficiency with Warehouse Management System software.
- Experience using an RF Scanner preferred.
- Demonstrated ability to work independently without direct supervision on-site.
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Experience communicating directly with customers or vendors preferred.
- Excellent time-management and prioritization skills.
- Excellent attention to detail.
- Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
- Comfortable in a fast‑paced and highly adaptive environment.
- Ability to lift 50 lbs. without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits:
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
Equal Employment Opportunity Statement:
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
No application deadline: There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Warehouse Operations Associate in Kettering employer: Menlo Ventures
At ShipBob, we pride ourselves on fostering a dynamic and inclusive work environment in Kettering, where our Warehouse Operations Associates play a crucial role in ensuring exceptional merchant experiences. With comprehensive medical and wellness benefits, a strong focus on employee growth, and a commitment to continuous improvement, we empower our team members to thrive in their roles while contributing to the success of our partner fulfillment centres. Join us to be part of a culture that values collaboration, innovation, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Operations Associate in Kettering
✨Tip Number 1
Get to know the company! Research ShipBob and its values. When you walk into that interview, show us you understand what we do and how you can contribute to our mission of providing a great merchant experience.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with merchants and team members, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you tackled inventory issues or improved processes. We love candidates who can think on their feet and come up with solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're proactive and serious about joining the ShipBob team. Don’t miss out!
We think you need these skills to ace Warehouse Operations Associate in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warehouse Operations Associate role. Highlight your experience with inventory control and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills:Don’t be shy about showcasing your proficiency with Warehouse Management Systems and RF Scanners. If you've got experience in a 3PL or warehousing environment, let us know! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications. Remember, we’re looking for attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Menlo Ventures
✨Know Your Inventory Control Basics
Make sure you brush up on your inventory control and quality assurance processes. Familiarise yourself with common practices in a 3PL or warehousing environment, as this will show that you understand the role's requirements and can hit the ground running.
✨Demonstrate Your Communication Skills
Since you'll be the go-to person for resolving merchant concerns, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in high-pressure situations.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've identified and resolved discrepancies or issues in inventory management. Be ready to discuss your approach to determining root causes and leading corrective actions, as this is crucial for the role.
✨Prepare for Physical Demands
This job requires physical stamina, so be prepared to discuss how you manage long shifts and heavy lifting. Highlight any relevant experience that demonstrates your ability to thrive in a fast-paced environment while maintaining attention to detail.
