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For Companies At a Glance
- Tasks: Troubleshoot macOS and Windows issues, create documentation, and train users on new tools.
- Company: Join Carta, a leader in venture capital software, supporting $150B in assets globally.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for professional growth.
- Why this job: Be part of a mission to empower equity ownership and innovate private market solutions.
- Qualifications: Strong communication skills and experience with IT support; familiarity with Jira is a plus.
- Other info: Work in a fast-paced environment with a focus on customer service and teamwork.
The predicted salary is between 28800 - 48000 £ per year.
The Company You’ll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that – it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
The Problems You\’ll Solve
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As an IT Engineer II, you’ll work to:
- Troubleshoot and fix complex macOS and Windows system problems, working through issues methodically to get users back up and running quickly while keeping systems performing at their best
- Build expertise across different administrative tools and platforms so you can step in when teammates are out, keeping everything running smoothly without interruption
- Create clear technical guides and process documentation, and help train users and team members on new tools and best practices as technology evolves
- Provide essential coverage for EU and Luxembourg time zones while helping train new IT staff on our systems, processes, and how we do things here
The Team You\’ll Work With
You’ll be joining our IT Team.
The IT team serves as the technological backbone of the company, providing frontline desktop support for primarily Mac-based systems across multiple office locations. They act as a force multiplier through automation, maintaining daily IT operations, troubleshooting hardware, software, and networking issues while managing equipment inventory and new hire setups. The team collaborates cross-functionally to enforce security standards, implement system improvements, and ensure the full operability of conference rooms and communication systems. Working in a fast-paced environment with an emphasis on customer service, they deliver exceptional support through ticket management systems while continuously innovating technology solutions aligned with business needs.
About You
- Communicate clearly and professionally with team members and users across different time zones, cultures, and technical skill levels while explaining complex technical issues in accessible terms
- Manage support requests efficiently through Jira, maintaining detailed records of problem resolution steps and keeping stakeholders informed as issues progress from initial report to resolution
- Quickly learn and apply company security protocols and IT procedures, serving as a knowledgeable first point of contact who can guide users through proper channels and escalation paths
- Handle day-to-day IT tasks autonomously while collaborating effectively on complex cross-departmental projects that require coordination between multiple teams and systems
At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.
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IT Engineer II employer: Menlo Ventures
Contact Detail:
Menlo Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer II
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as Jira for ticket management. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully troubleshot complex IT issues in the past. Be ready to discuss your methodical approach to resolving problems, especially in macOS and Windows environments.
✨Tip Number 3
Highlight your experience in creating technical guides and training materials. This role involves helping others understand new tools and processes, so being able to share past experiences where you've done this will demonstrate your capability.
✨Tip Number 4
Emphasise your ability to communicate effectively across different time zones and cultures. Since the role requires collaboration with team members globally, showcasing your interpersonal skills will be crucial in making a positive impression.
We think you need these skills to ace IT Engineer II
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Engineer II position. Understand the key responsibilities and required skills, such as troubleshooting macOS and Windows systems, and be prepared to highlight your relevant experience.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job requirements. Emphasise your technical expertise, problem-solving abilities, and any experience with ticket management systems like Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your values align with Carta's mission and identity traits, and provide examples of how you've successfully managed IT tasks in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Menlo Ventures
✨Understand the Company Culture
Before your interview, take some time to research Carta's culture and values. Familiarise yourself with their mission to unlock equity ownership and how they operate as a team. This will help you align your answers with what they value in their employees.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with macOS and Windows systems, as well as any troubleshooting you've done in the past. Highlight specific examples where you've resolved complex issues, as this will demonstrate your capability to handle the technical challenges of the role.
✨Communicate Clearly
Since you'll be working with users across different time zones and technical skill levels, practice explaining complex technical concepts in simple terms. During the interview, focus on clear and professional communication to show that you can effectively support diverse users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage support requests. Think of scenarios where you've had to troubleshoot issues or collaborate with other teams. Prepare to explain your thought process and the steps you took to resolve those situations.
