At a Glance
- Tasks: Help customers deploy Menlo solutions and manage major accounts post-deployment.
- Company: Join a leading cloud security company focused on innovation and customer success.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Opportunity to work with cutting-edge technologies and grow your career.
- Why this job: Make a real impact by enhancing customer security and driving innovative solutions.
- Qualifications: 10+ years in technical roles with strong problem-solving and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Position Overview
The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Senior Technical Account Manager at Menlo is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and manage the assigned major accounts post deployment.
Responsibilities
- Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)
- Present the Menlo cloud security assessments to customers
- Create and deliver detailed and professional level documentation
- Understand system integration with SSO, Azure, AD, proxies, cloud API, VMs & firewalls and integrate with Menlo
- Create test plans and implement the solutions
- Self‑project manage and deliver services on‑time
- Deliver the admin training documentation and provide hands‑on training to the customer
- Work closely with customers and their technical team
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products, and continuously improve the services
- Report on product performance
- Identify solutions to reduce support costs
- Liaise with the sales department to win new business and increase sales
- Manage and communicate with CIO/CTO/CISO
Job Requirements
- 10+ years of prior work experience in similar positions (e.g., solutions architect, sales engineer, technical marketing engineer, professional service consultant, technical account manager, customer success manager, or support engineer)
- Excellent problem‑solving via collaboration and running sessions to generate innovative ideas
- Strong written and verbal communication and presentation skills, both internally and externally
- Excellent organizational skills
- Willingness to listen, learn and incorporate others’ ideas into all aspects of the job
- MDM, cloud APIs, strong networking concepts, network architecture experience, load‑balancing technologies and SIEM
- Excellent knowledge and prior experience selling network security technologies including (but not limited to) proxies, NG firewalls, SSL/IPSec, SSO, DLP, CASB gateways and load balancer
- Professional experience architecting and operating solutions built on AWS and GCP
- Experience with hypervisors: VMware, KVM, Natrium, Hyper‑V, etc.
- Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS
- Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols
- Versatile use of various operating systems including Windows, macOS and GNU/Ubuntu
- Hands‑on knowledge of system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute and MTR
- Experience writing Bash scripts for automation
- Experience designing and coding Python programs for building middleware and other solutions
- Industry certifications such as CCNA, CISSP or CCSP are a bonus
- Ability to travel to partner sites, conferences and other related events as required
Senior Technical Account Manager in Bracknell employer: Menlo Security
Menlo Security is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for passionate individuals to thrive. With a strong focus on employee growth and innovation, team members are encouraged to take initiative and contribute to meaningful projects that shape the future of secure communication. Located in the UK, either remotely or in our Bracknell office, employees benefit from a supportive environment that values open communication and creative thinking, all while working with leading clients across various industries.
