At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a progressive GP group that cares for over 85,000 patients.
- Benefits: Receive detailed training, ongoing support, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on continuous learning and development.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: No healthcare experience needed; customer service skills are a plus.
Looking for a career that matters? Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you'll be the first person they speak to. You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.
No healthcare experience? No problem. We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date. If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.
Why join this group? We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire. We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
What you can expect:
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one-to-one meetings during probation
- Monday to Friday working
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
A career, not just a job. Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If you're ambitious and eager to learn, we'll support your development every step of the way.
What you'll be doing: As a Patient Co-ordinator, you'll be at the heart of our patient services team. You'll:
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face-to-face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
Every day is different, and every interaction matters.
Hours: 21-hour post on Wednesdays, Thursdays and Fridays.
What we're looking for: You don't need healthcare experience. We're particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Customer service
- Reception
- Contact centres
- Front-of-house roles
You'll be:
- A confident communicator
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
Essential:
- GCSE English and Maths (or equivalent experience)
- Experience in a customer-facing role
- Strong communication skills
- Commitment to delivering excellent service
Desirable:
- Experience within a GP surgery or healthcare setting
- Knowledge of EMIS or patient record systems
- Administration experience
What our team says: "No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help." At this group of GP practices, you'll join a team that genuinely cares about patients and each other.
Ready to make a difference? If you're looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we'd love to hear from you. Apply today and become part of a team that puts patients first.
Next Steps: For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.
If you would like to talk ahead of sending us your CV, please give us a call. Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so.
Is this role almost right for you, but not quite ticking all the boxes? If so, we have hundreds of other roles available and can also work proactively to find you your perfect post.
For every placement we make, Menlo Park plants two trees! We plant one on your behalf and the other on the surgery's behalf. By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car. We want to contribute towards helping save the planet!
Patient Co-ordinator, Yatton, North Somerset employer: Menlo Park
Join a leading GP group in Yatton, North Somerset, where your role as a Patient Co-ordinator is pivotal in providing exceptional patient care. With a strong emphasis on employee development, you will benefit from comprehensive training, a supportive team environment, and clear pathways for career progression, all while working in modern facilities designed to foster collaboration and innovation. This is not just a job; it's a meaningful career where your contributions truly make a difference in the lives of patients every day.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator, Yatton, North Somerset
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Menlo Park.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Menlo Park who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Co-ordinator, Yatton, North Somerset
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Menlo Park, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Menlo Park where specific skills might be in demand.
How to prepare for a job interview at Menlo Park
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
