Patient Co-ordinator, St Georges, Weston-Super-Mare
Progressive GP Group of Practices
Looking for a career that matters?
Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.
As a Patient Co-ordinator, you'll be the first person they speak to.
You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.
No healthcare experience? No problem.
We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.
If you're personable, organised, reliable and enjoy helping others.
Why join this group?
We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.
We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
What you can expect:
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one-to-one meetings during probation
- Monday – Friday working pattern to include: Monday full day, Wednesday afternoon and Friday full day
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
- A career, not just a job
Hours
25.5 hours – Monday full day, Wednesday afternoon, Friday full day
What we’re looking for
- You don't need healthcare experience.
- We're particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Customer service
- Reception
- Contact centres
- Front-of-house roles
You’ll be:
- A confident communicator
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
Essential
- GCSE English and Maths (or equivalent experience)
- Experience in a customer-facing role
- Strong communication skills
- Commitment to delivering excellent service
Desirable
- Experience within a GP surgery or healthcare setting
- Knowledge of EMIS or patient record systems
- Administration experience
What our team says
“No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help.”
At this group of GP practices, you’ll join a team that genuinely cares about patients and each other.
Ready to make a difference?
***PLEASE NOTE, this is not a VISA sponsoring employer. Applicants are required to be eligible to work in the UK for the long term. (5 years+)
Kirsty Morris
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Patient Co-ordinator, St Georges in Weston-super-Mare employer: Menlo Park
Join a passionate and dedicated team at this well-established independent veterinary practice near Poole, where your work-life balance is prioritised with no out-of-hours requirements and only one Saturday morning in five. Enjoy a supportive environment that fosters professional growth through continued education, alongside a competitive salary and generous benefits including 28 days of holiday and a pension scheme. With a commitment to animal welfare and a sociable team culture, this practice offers a unique opportunity for Veterinary Surgeons looking to make a meaningful impact in their community.
