At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a large, innovative GP group caring for over 85,000 patients.
- Benefits: Receive detailed training, ongoing support, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on continuous learning and development.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: No healthcare experience needed; customer service skills are a plus.
The predicted salary is between 18900 - 23100 £ per year.
Looking for a career that matters? Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you'll be the first person they speak to. You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.
No healthcare experience? No problem. We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date. If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.
Why join this group? We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire. We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
What you can expect:
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one-to-one meetings during probation
- Monday to Friday working
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
A career, not just a job. Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If you're ambitious and eager to learn, we'll support your development every step of the way.
What you'll be doing: As a Patient Co-ordinator, you'll be at the heart of our patient services team. You'll:
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face-to-face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
Every day is different, and every interaction matters.
Hours: 21-hour post on Wednesdays, Thursdays and Fridays.
What we're looking for: You don't need healthcare experience. We're particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Customer service
- Reception
- Contact centres
- Front-of-house roles
You'll be:
- A confident communicator
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
Essential: GCSE English and Maths (or equivalent experience), experience in a customer-facing role, strong communication skills, commitment to delivering excellent service.
Desirable: Experience within a GP surgery or healthcare setting, knowledge of EMIS or patient record systems, administration experience.
Ready to make a difference? If you're looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we'd love to hear from you. Apply today and become part of a team that puts patients first.
Patient Co-ordinator, Yatton, North Somerset in Taunton employer: Menlo Park
Join a thriving independent veterinary practice in Guildford, where you will enjoy genuine clinical freedom and strong surgical exposure within a supportive and collaborative team. With a focus on employee growth, the practice offers unlimited CPD funding, flexible working patterns, and a friendly culture that encourages innovation and teamwork, making it an excellent place for passionate Veterinary Surgeons to develop their skills and interests.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator, Yatton, North Somerset in Taunton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Menlo Park.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Menlo Park.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Menlo Park, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Co-ordinator, Yatton, North Somerset in Taunton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Menlo Park.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Menlo Park.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Menlo Park. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Menlo Park. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Menlo Park
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Menlo Park’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
