At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a large, innovative GP group dedicated to patient care.
- Benefits: Comprehensive training, Monday to Friday hours, and opportunities for career progression.
- Other info: Supportive culture with excellent growth opportunities and a commitment to sustainability.
- Why this job: Make a real difference in patients' lives while building a rewarding career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Looking for a career that matters? Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you'll be the first person they speak to. You'll listen, guide, reassure and help patients access the right healthcare professional or service.
No healthcare experience? You will already have developed transferrable skills and qualities in your career to date. If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.
We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
- Detailed training from day one
- Weekly one-to-one meetings during probation
- Monday to Friday working
- Opportunities for career progression
- Continuous learning and development
A career, not just a job. Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine.
What you'll be doing: As a Patient Co-ordinator, you'll be at the heart of our patient services team. You'll:
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face-to-face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
Every day is different, and every interaction matters.
Hours: 31 hour post on Mondays, Wednesdays, Thursdays and Fridays.
What we're looking for: You don't need healthcare experience. We're particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Customer service
- Reception
- Contact centres
- Front-of-house roles
You'll be:
- A confident communicator
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
Essential: GCSE English and Maths (or equivalent experience), experience in a customer-facing role, strong communication skills, commitment to delivering excellent service.
Desirable: Experience within a GP surgery or healthcare setting, knowledge of EMIS or patient record systems, administration experience.
If you're looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we'd love to hear from you.
