Patient Co-ordinator, Langford, North Somerset

Patient Co-ordinator, Langford Progressive GP Group of Practices Looking for a career that matters? Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, youll be the first person they speak to. Youll listen, guide, reassure and help patients access the right healthcare professional or service. Its a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someones day. No healthcare experience? No problem. We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date. If youre personable, organised, reliable and enjoy helping others, wed love to hear from you. Why join this group? Were one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire. Weve invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers. What you can expect: ? Detailed training from day one ? Structured induction and ongoing support ? Weekly one-to-one meetings during probation ? Monday and Wednesday full days – 8:00am-6:30pm ? Supportive team environment ? Opportunities for career progression ? Continuous learning and development A career, not just a job Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If youre ambitious and eager to learn, well support your development every step of the way. What youll be doing As a Patient Co-ordinator, youll be at the heart of our patient services team. Youll: Be the first point of contact for patients contacting the practice Help patients access the most appropriate healthcare service Manage appointment requests and bookings Provide excellent customer service both over the phone and face-to-face Support patients with enquiries and administrative requests Create and maintain accurate patient records Process correspondence and documentation Work closely with GPs, nurses and other healthcare professionals Help ensure patients receive a safe, efficient and positive experience Every day is different, and every interaction matters. Hours 30 hour post on Mondays, Wednesdays and Fridays What were looking for You dont need healthcare experience. Were particularly interested in hearing from people with customer service backgrounds in: Retail Hospitality Customer service Reception Contact centres Front-of-house roles Youll be: A confident communicator Comfortable speaking with people on the phone Compassionate and patient-focused Organised and able to manage multiple tasks Comfortable using computers, email and Microsoft Office Calm under pressure Keen to learn and develop Essential GCSE English and Maths (or equivalent experience) Experience in a customer-facing role Strong communication skills Commitment to delivering excellent service Desirable Experience within a GP surgery or healthcare setting Knowledge of EMIS or patient record systems Administration experience What our team says No one expects you to know everything when you start. The training and support are fantastic, and theres always someone willing to help. At this group of GP practices, youll join a team that genuinely cares about patients and each other. Ready to make a difference? If youre looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, wed love to hear from you. Apply today and become part of a team that puts patients first. Kirsty Morris