At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a large, innovative GP group caring for over 85,000 patients.
- Benefits: Receive detailed training, ongoing support, and opportunities for career progression.
- Other info: Supportive team environment with continuous learning and development.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: No healthcare experience needed; customer service skills are a plus.
Looking for a career that matters? Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you'll be the first person they speak to. You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.
No healthcare experience? No problem. We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date. If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.
Why join this group? We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire. We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
What you can expect:
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one-to-one meetings during probation
- Monday to Friday working
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
A career, not just a job. Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If you're ambitious and eager to learn, we'll support your development every step of the way.
What you'll be doing:
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face-to-face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
Every day is different, and every interaction matters.
Hours: 31 hour post on Mondays, Wednesdays, Thursdays and Fridays.
What we're looking for:
You don't need healthcare experience. We're particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Customer service
- Reception
- Contact centres
- Front-of-house roles
You'll be:
- A confident communicator
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
Essential:
- GCSE English and Maths (or equivalent experience)
- Experience in a customer-facing role
- Strong communication skills
- Commitment to delivering excellent service
Desirable:
- Experience within a GP surgery or healthcare setting
- Knowledge of EMIS or patient record systems
- Administration experience
What our team says: "No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help." At this group of GP practices, you'll join a team that genuinely cares about patients and each other.
Ready to make a difference? If you're looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we'd love to hear from you. Apply today and become part of a team that puts patients first.
Next Steps: For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role. If you would like to talk ahead of sending us your CV, please give us a call. Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so.
Is this role almost right for you, but not quite ticking all the boxes? If so, we have hundreds of other roles available and can also work proactively to find you your perfect post.
For every placement we make, Menlo Park plants two trees! We plant one on your behalf and the other on the surgery's behalf. By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car. We want to contribute towards helping save the planet!
Patient Co-ordinator, Langford, North Somerset employer: Menlo Park
Join a leading GP group in Langford, North Somerset, where your role as a Patient Co-ordinator is pivotal in providing exceptional patient care. With a strong emphasis on employee development, you will benefit from comprehensive training, a supportive team environment, and clear pathways for career progression, all while working in modern facilities designed to foster collaboration and innovation. This is more than just a job; it's an opportunity to make a meaningful impact in the community and grow your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator, Langford, North Somerset
✨Get Involved in Local Healthcare Events
Look out for local health fairs, open days at hospitals, and community care events. These are great opportunities to meet potential employers, showcase your enthusiasm for patient care, and impress with your knowledge of current healthcare topics.
✨Join Professional Nursing Associations
Joining organisations like the Royal College of Nursing can help you connect with fellow early-career nurses and access job postings not listed elsewhere. It's also a fab way to stay updated on industry trends and access valuable resources.
✨Volunteer in Your Community
Getting some hands-on experience through volunteering is key, especially for entry-level roles. Consider helping out at local clinics or charities – it shows your commitment to patient care and helps build your network.
✨Apply Directly on Menlo Park's Website
When you find an entry-level nursing role that catches your eye, especially at Menlo Park, make sure you apply directly on their website. This often increases your chances of getting noticed, as many companies prioritise direct applications!
We think you need these skills to ace Patient Co-ordinator, Langford, North Somerset
Some tips for your application 🫡
Showcase Your Compassion:When applying for an entry-level nursing role like Patient Co-ordinator, Langford, North Somerset at Menlo Park, it's vital to highlight your compassionate nature. Use your CV to detail any volunteer work or experiences where you’ve cared for others, as well as any relevant coursework that demonstrates your understanding of patient care.
Emphasise Relevant Certifications:Don’t forget to include any certifications or training you have, such as CPR or first aid, in your CV. These show the hiring team at Menlo Park that you’re serious about your nursing journey and ready to jump straight into patient care without skipping a beat!
Relate Your Experience to the Role:In your cover letter, connect your personal experiences or academic knowledge to the specifics of the Patient Co-ordinator, Langford, North Somerset position. Discuss why you’re passionate about patient care and how you plan to develop your skills further in the nursing field at Menlo Park.
Keep It Personal and Genuine:Entry-level roles are all about potential and eagerness to learn! Let your personality shine through in your application. Explain what draws you to Menlo Park and this particular role in patient care—authenticity makes your application stand out.
How to prepare for a job interview at Menlo Park
✨Brush Up on Core Nursing Skills
Make sure you're super clear on the fundamental nursing skills—think basic patient assessment and vital signs monitoring. Expect to be asked how you'd handle specific patient care scenarios, so we should review common situations you might face. Being able to demonstrate your knowledge practically will go a long way!
✨Familiarise Yourself with the Healthcare Environment
Get a good understanding of healthcare settings, like how a hospital unit operates or what a day looks like in a nursing home. We can even look at specific tools or software used in patient care at places like Menlo Park. If you know how the team functions, it’ll show you’re ready to jump right in!
✨Emphasise Compassion and Teamwork
In nursing, showing you're a team player with a caring attitude is as crucial as the technical stuff. Think of examples from your training or volunteering experience that highlight these qualities. We want to present ourselves as someone who makes patients feel comfortable and works well with others in high-pressure situations.
✨Prepare for Scenario-Based Questions
Since you’re aiming for an entry-level role, expect lots of scenario-based questions during your interview. We should practice responding to questions like, 'How would you manage a difficult patient?' or 'What would you do in an emergency?' Having clear, concise examples in mind will help you to shine!
