Patient Co-ordinator, Yatton, North Somerset in Cheltenham

Progressive GP Group of Practices is looking for a Patient Co-ordinator in Yatton. Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you'll be the first person they speak to. You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.

No healthcare experience? No problem. We can teach you the systems and processes. You will already have developed transferrable skills and qualities in your career to date. If you're personable, organised, reliable and enjoy helping others, we’d love to hear from you.

Why join this group?

• We’re one of the largest and most innovative groups of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.
• We’ve invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.

What you can expect:

• Detailed training from day one
• Structured induction and ongoing support
• Weekly one-to-one meetings during probation
• Monday to Friday working
• Supportive team environment
• Opportunities for career progression
• Continuous learning and development

A career, not just a job. Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If you're ambitious and eager to learn, we'll support your development every step of the way.

What you’ll be doing:

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience

Every day is different, and every interaction matters.

Hours: 21-hour post on Wednesdays, Thursdays and Fridays.

What we’re looking for:

You don’t need healthcare experience. We’re particularly interested in hearing from people with customer service backgrounds in:

• Retail
• Hospitality
• Customer service
• Reception
• Contact centres
• Front-of-house roles

You’ll be:

• A confident communicator
• Comfortable speaking with people on the phone
• Compassionate and patient-focused
• Organised and able to manage multiple tasks
• Comfortable using computers, email and Microsoft Office
• Calm under pressure
• Keen to learn and develop

Essential:

• GCSE English and Maths (or equivalent experience)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service

Desirable:

• Experience within a GP surgery or healthcare setting
• Knowledge of EMIS or patient record systems
• Administration experience

Ready to make a difference? If you’re looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we’d love to hear from you. Apply today and become part of a team that puts patients first.

Next Steps: For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.