At a Glance
- Tasks: Join a close-knit team to manage prescriptions and support patients with their medication needs.
- Company: Mendip Vale Medical Group, a supportive NHS environment in Langford.
- Benefits: Competitive pay, NHS pension, and flexible part-time hours.
- Other info: Comprehensive training and support provided for new starters.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE English and Maths or equivalent, customer service experience preferred.
The predicted salary is between 12.9 - 12.9 £ per hour.
Part time, 21 hours per week. Salary: £12.90 per hour (£14,068.80 actual annual salary) plus NHS Pension.
About the role
You’ll be part of a close-knit prescription team, working closely with the Patient Services Manager, GPs, nurses and community pharmacies. This is a varied role combining administrative work with direct patient contact, supporting patients to get their medication safely, efficiently and on time.
Hours
21 hours per week: Tuesday and Wednesday, 1pm to 6.30pm, and Friday full day, 8:00‑6:30pm. There is also an expectation to cover Saturday mornings (8.30am to 12.30pm) roughly three to four times a year, paid at time and a half or taken as time and a third in lieu.
Day to day, you’ll:
- Handle prescription queries and repeat prescription requests by phone, in person and electronically
- Process requests from care homes and manage dedicated prescription phone lines
- Action prescribing changes as instructed, including contacting patients where needed
- Carry out clerical tasks such as updating patient details, EPS nominations and general admin
- Support cost‑effective prescribing and QOF compliance alongside the Clinical Pharmacist team
- Maintain accurate records in line with GDPR and information governance standards
- Help on the dispensary hatch, supporting patients collecting their prescriptions and checking their details before handing over medication
Performance
You’ll be expected to work towards agreed targets and KPIs, including maintaining a low call wait time and completing and maintaining mandatory training.
What we’re looking for
- GCSE English and Maths at Grade C or above, or equivalent experience
- Experience in an NHS or similar customer service environment
- Strong administrative experience
- Good communication skills, with the ability to adapt your approach for different people
- Excellent attention to detail
- Ability to prioritise and manage competing demands on your time
- Previous experience as a Prescription Clerk isn’t essential; we welcome applicants from backgrounds such as reception, clinical coding, secretarial work or patient coordination.
- Experience with EMIS, medicines management, or an NVQ Level 2 in Pharmacy Services would be an advantage but is not required.
Support to get you started
New starters are supported with shadowing during the early months, an induction plan, and a three‑month probation period. Ongoing quality checks are carried out by the Patient Services Manager to support your development.
Prescription Clerk, Langford employer: Menlo Park Recruitment
Join a dedicated and supportive team as a GP Partner in a high-dispensing practice that prioritises your work-life balance with manageable patient loads and ample administrative support. Enjoy attractive financial benefits, including generous annual leave and a commitment to ongoing professional development, all within a purpose-built facility that fosters a collaborative and educational environment. This role not only offers a fulfilling career but also the opportunity to make a meaningful impact in the community while enjoying a balanced lifestyle.
